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Is Tech Support remote or on-site in Mumbai, Maharashtra?

This listing is marked remote with location Mumbai, Maharashtra. Confirm details on the job description before applying.

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Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.

Tech Support at InstaSafe

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InstaSafe

Mumbai · Remote · 1-4 Yrs · Oct 18

1 open role0 posted in 7d1 in 30d

Hiring: Customer support and operations

Job description

Overview

Job Title : L1 Support Engineer (On-Site)

Responsibilities

First-Line Support: Provide initial technical support to end-users via phone, email, and ticketing system.
Troubleshooting: Diagnose and resolve basic technical issues related to InstaSafe's ZTNA, SSO, MFA, IAM solutions, including connectivity, authentication, and application access.
Ticket Management: Log and track support tickets using the company's ticketing system, ensuring timely resolution and accurate documentation.
Knowledge Base Management: Contribute to and maintain the knowledge base by creating and updating support documentation and FAQs.
Escalation: Escalate complex technical issues to L2/L3 support teams, providing detailed information for effective resolution.
On-Site Support: Provide hands-on support at the client's location, including hardware/software setup, configuration, and maintenance.
Client Communication: Maintain clear and professional communication with the client, providing regular updates on ticket status and issue resolution.
Monitoring: Monitor system performance and identify potential issues, proactively addressing them to minimize downtime.
Reporting: Generate regular reports on support activities, including ticket volume, resolution times, and common issues.
Adhere to SLA: Ensure that all support activities are performed within the agreed Service Level Agreements (SLAs).

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
1-2 years of experience in a technical support role, preferably in a network security environment.
Basic understanding of networking concepts (TCP/IP, DNS, VPN).
Familiarity with operating systems (Windows, macOS, Linux).
Experience with ticketing systems (e.g., Zoho Desk).
Excellent communication and interpersonal skills.
Strong problem-solving and analytical abilities.
Ability to work independently and as part of a team.
Customer-focused attitude with a commitment to providing excellent service.
Ability to work on-site at the client location.
Basic understanding of remote access technologies.

Nice to have

Certifications such as CompTIA Network+, CCNA, or similar.
Experience with Endpoint Security tools, AD/LDAP, SOC, Firewall, UTM, ZTNA tools & technologies.
Knowledge of security protocols and technologies.

Benefits

Competitive salary.
Opportunity to work with cutting-edge ZTNA technology.
Professional development and growth opportunities.
Exposure to a dynamic and innovative work environment.
Benefits package.

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Job application FAQ

Last updated 7 November 2026

How do I apply for Tech Support at InstaSafe?: Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. InstaSafe may attach structured assessments to interview rounds after you apply.
Does Feedback AI show a match score for this Tech Support role?: Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
Is Tech Support remote or on-site in Mumbai, Maharashtra?: This listing is marked remote with location Mumbai, Maharashtra. Confirm details on the job description before applying.
What skills matter for this Tech Support role at InstaSafe?: Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.