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Skillgenic
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Indore · On-site · Nov 2
1 open role0 posted in 7d1 in 30d
Hiring: Customer support and operations
Job description
Overview
JD FOR CUSTOMER RELATIOSHIP EXECUTIVE
Responsibilities
- Communicate with customers through phone calls, emails, WhatsApp, or face-toface meetings.
- Build and maintain positive relationships with existing and potential customers.
- Understand customer needs and provide suitable products or services.
- Handle customer queries, feedback, and complaints professionally.
- Follow up with customers to ensure satisfaction and timely resolution of issues.
- Maintain customer records, update databases, and prepare reports.
- Coordinate with sales, operations, and other departments to resolve customer concerns. 8. Identify opportunities for repeat business, upselling, and cross-selling.
- Achieve customer satisfaction, retention, and other assigned targets.
Qualifications
- Graduate in any discipline (preferred).
- Good communication and interpersonal skills.
- Strong customer service and problem-solving abilities.
- Basic computer knowledge, including MS Excel and email.
- Ability to handle customers professionally and patiently.
- Good organizational and time-management skills.
- Prior experience in customer service or sales is an advantage; freshers may also apply, depending on company requirements.
- Key Performance Indicators (KPIs)
- Customer satisfaction and feedback scores.
- Customer retention and repeat business.
- Number of customer queries resolved.
- Response and resolution time.
- Sales or customer engagement targets, where applicable.
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Job application FAQ
Last updated 7 November 2026
- How do I apply for Customer Support Representative at Skillgenic?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Skillgenic may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Customer Support Representative role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Customer Support Representative remote or on-site in Indore, Madhya Pradesh?
- This listing is marked on_site with location Indore, Madhya Pradesh. Confirm details on the job description before applying.
- What skills matter for this Customer Support Representative role at Skillgenic?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.