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Cogent E Services
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Indore · On-site · Oct 22
1 views
1 open role0 posted in 7d1 in 30d
Hiring: Customer support and operations
Job description
Overview
Key Responsibilities
Responsibilities
- Handle inbound customer inquiries professionally and efficiently across various communication channels.
- Resolve customer issues, provide accurate information, and offer solutions in a timely manner, primarily using English/Hindi or other regional languages
- Document all customer interactions and transactions accurately in the CRM system.
- Maintain a high level of customer satisfaction by adhering to service standards and procedures.
- Collaborate with team members and other departments to escalate and resolve complex issues.
- Stay updated on product knowledge, policies, and procedural changes.
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Job application FAQ
Last updated 8 November 2026
- How do I apply for Customer Service Associate in Indore at Cogent E Services?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Cogent E Services may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Customer Service Associate in Indore role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Customer Service Associate in Indore remote or on-site in Indore, Madhya Pradesh?
- This listing is marked on_site with location Indore, Madhya Pradesh. Confirm details on the job description before applying.
- What skills matter for this Customer Service Associate in Indore role at Cogent E Services?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.