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Mysuru · On-site · Nov 1
1 open role0 posted in 7d1 in 30d
Hiring: Customer support and operations
Job description
Overview
Job Title: Inbound Customer Service Agent
Responsibilities
- Handle inbound calls from card members, providing support on account balances, order status, and payment decline reasons.
- Capture and document customer complaints in a professional and empathetic manner, ensuring accuracy based on the issuer's protocols.
- Demonstrate active listening and adapt communication style based on the customer’s tone, cultural context, and emotional state.
- Manage complex customer issues efficiently, ensuring timely and satisfactory resolution.
- Maintain effective call control, ensuring smooth transitions and proper call direction.
- Utilize multiple tools and systems while speaking with customers (multi-tasking), including navigation across multiple screens and accurate data entry.
- Display verbal clarity, proper grammar, and natural pacing during calls in all three supported languages.
- Accurately set up or act on cases as needed, following company guidelines and compliance rules.
- Complete assigned training, demonstrate self-directed learning, and adapt quickly to process or policy changes.
- Bachelor’s Degrees/Diploma in a relevant field or equivalent experience.
- Proficient in English (verbal and written) – must meet proficiency scale requirements.
- Solid customer service skills, demonstrated through interviews and role play evaluations.
- Ability to learn and comprehend training material in English.
- Excellent active listening and communication skills.
- Experience in handling culturally diverse customers and understanding regional expressions, idioms, and expectations.
- Good PC and internet navigation skills, including browser and system operations.
- Typing-by-touch proficiency with high accuracy.
- Prior experience in self-directed training and PC-based learning (preferred).
- Ability to handle sensitive information and follow background check compliance standards.
- Problem-solving orientation, with the ability to handle and resolve customer concerns efficiently.
- Prior experience in a multilingual contact center or customer support environment.
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Job application FAQ
Last updated 7 November 2026
- How do I apply for Customer Service Officer (Mysuru) at UnifyCX?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. UnifyCX may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Customer Service Officer (Mysuru) role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Customer Service Officer (Mysuru) remote or on-site in Mysuru, Karnataka?
- This listing is marked on_site with location Mysuru, Karnataka. Confirm details on the job description before applying.
- What skills matter for this Customer Service Officer (Mysuru) role at UnifyCX?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.