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Heritage Tours and Travels
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Thiruvananthapuram · Hybrid · 4 days ago
1 open role1 posted in 7d1 in 30d
Hiring: Customer support and operations
Job description
Overview
About Heritage Tours & Travels
Responsibilities
- Answer customer calls and booking enquiries professionally.
- Coordinate vehicle assignments, drivers, pickup schedules and trip requirements.
- Handle urgent customer concerns, including delayed pickups, unreachable drivers, vehicle breakdowns and last-minute changes.
- Communicate clearly and politely with corporate clients, customers, drivers and vehicle vendors.
- Provide vehicle quotations based on approved company rates.
- Confirm trip arrangements and proactively follow up with drivers.
- Maintain accurate booking records using Excel, WhatsApp and email.
- Coordinate with the existing office fleet team.
- Escalate major operational issues to management.
- Assist in coordinating transportation for major corporate conferences and special events.
Qualifications
- Excellent spoken Malayalam and English.
- Professional, polite and confident telephone communication.
- Strong customer-handling and problem-solving skills.
- Ability to remain calm during urgent situations.
- Basic computer, Excel, WhatsApp and email skills.
- Reliable internet connectivity and a quiet home-working environment.
- Dependability, punctuality and ability to work independently.
- Experience in travel operations, corporate transportation, fleet coordination, logistics or customer support.
- Morning: 7:00 AM – 3:00 PM
- Evening: 3:00 PM – 11:00 PM
- Work from Home / Hybrid
- Occasional office attendance or event coordination
- Training and support provided
- Strong freshers with excellent communication skills may also apply.
Benefits
- Cell phone reimbursement
- Flexible schedule
- Paid sick time
- Work from home
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Job application FAQ
Last updated 7 November 2026
- How do I apply for Travel Operations & Customer Support Executive at Heritage Tours and Travels?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Heritage Tours and Travels may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Travel Operations & Customer Support Executive role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Travel Operations & Customer Support Executive remote or on-site in Thiruvananthapuram, Keralam?
- This listing is marked hybrid with location Thiruvananthapuram, Keralam. Confirm details on the job description before applying.
- What skills matter for this Travel Operations & Customer Support Executive role at Heritage Tours and Travels?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.