Phenom
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Visakhapatnam · On-site · 5-8 Yrs · Oct 27
Computer Hardware Development · 1001 to 5000 Employees · Ambler, US
Phenom People delivers the Phenom Talent Experience Management (TXM) platform to transform the talent journey from interested candidates to thriving employees to enthusiastic brand advocates, while helping HR evolve from being a cost center to a revenue generator. Redefining the entire talent experience through a single platform approach, Phenom’s TXM platform provides companies with a unified solution which delivers a Career Site, CRM, CMS, Chatbot, SMS, Internal Mobility & Referrals, University Recruiting, Talent Analytics, and AI. Our platform is built on artificial intelligence (AI), which drives personalization, automation, and accuracy for candidates, recruiters, employees, and management. We believe people should be happy and inspired by their jobs—just as we are. That simple belief fuels our collective desire to fundamentally transform the talent journey, and achieve our mission to help a billion people find the right job.
Hiring: Customer support and operations
What employees say
+ If you are looking for pros 🤔 that means you are looking at wrong company 🏢.
− 1. The leadership is biased and lacks understanding of how to build a company. 2. There are many sycophants in middle management. 3. I could list a thousand reasons not to join thi
More reviews on the company profile.
Interview experience · Product Manager
First an AI voice interview The AI was very inadepts at asking coherent questions. Example: I was replying to its questions, after answering it, it said, I am sorry I do not have a answer to you question even though I h
Average difficulty · India · 254 reports
More interview insightsJob description
Overview
Phenom People is a rapidly growing software company that is revolutionizing the way companies attract, engage, and retain top talent.
Responsibilities
- Phenom Intro
- Phenom People is a rapidly growing software company that is revolutionizing the way companies attract, engage, and retain top talent. We are seeking a highly skilled and experienced Senior Technical Support Engineer, IX to join our dynamic team in Hyderabad, Telangana, India.
- As a Senior Technical Support Engineer, IX, you will be responsible for providing exceptional technical support to our clients who use our revolutionary recruitment software, RX. You will be the go-to person for troubleshooting and resolving technical issues, as well as providing guidance and training to our clients on how to best utilize our software.
- Provide technical support to clients via phone, email, and chat
- Troubleshoot and resolve technical issues related to our recruitment software, RX
- Collaborate with our development team to identify and resolve complex technical issues
- Conduct training sessions for clients on how to use our software effectively
- Document and track all technical support requests and resolutions in our system
- Continuously monitor and improve the overall performance and stability of our software
- Stay up-to-date with the latest industry trends and advancements in recruitment technology
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Minimum of 5 years of experience in technical support, preferably in the software industry
- Strong knowledge of integration like calling API's, API Configuration.
- Knowledge on monitoring tools like Grafana, Kibana, etc.,
- Knowledge on DB and SQL
- Experience with troubleshooting and resolving technical issues
- Strong knowledge of recruitment technology and processes
- Experience with troubleshooting and resolving technical issues
- Excellent communication and interpersonal skills
- Ability to work independently and in a team environment
- Strong problem-solving and analytical skills
- Proven track record of providing exceptional customer service
- Willingness to work flexible hours, including weekends and holidays, as needed
Benefits
- We want you to be your best self and to pursue your passions!
- Health and wellness benefits/programs to support holistic employee health
- Flexible hours and working schedules, as well as parental leave for new parents
- Growing organization with career pathing and development opportunities
- Tons of perks and extras in every location for all Phenoms!
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Job application FAQ
Last updated 7 November 2026
- How do I apply for Senior Technical Support Engineer - IX at Phenom?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Phenom may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Senior Technical Support Engineer - IX role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Senior Technical Support Engineer - IX remote or on-site in Visakhapatnam, Andhra Pradesh?
- This listing is marked on_site with location Visakhapatnam, Andhra Pradesh. Confirm details on the job description before applying.
- What skills matter for this Senior Technical Support Engineer - IX role at Phenom?
- This is a senior Senior Technical Support Engineer - IX role. Key skills include skills listed in the job description. Feedback AI highlights matched vs missing skills on your profile after signup.