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PRAKASH AIR FREIGHT INDIA PVT LTD
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Delhi · On-site · 4-7 Yrs · Oct 30
1 open role0 posted in 7d1 in 30d
Hiring: Customer support and operations
Job description
Overview
Prakash Air Freight India Pvt. Ltd. Position Overview
Responsibilities
- Handle customer inquiries related to domestic cargo bookings, dispatches, deliveries, and shipment status.
- Coordinate with Cargo companies, transporters, warehouse teams, and branch offices to ensure smooth cargo movement.
- Monitor and track shipments regularly and provide timely updates to customers.
- Resolve customer complaints related to delays, shortages, damages, pickup or service issues in a professional manner.
- Coordinate pickup and delivery schedules to ensure timely execution of shipments.
- Ensure compliance with company policies.
- Maintain accurate records of shipments, customer interactions, and operational activities.
- Prepare and update MIS reports, shipment status reports, and operational data.
- Follow up on pending deliveries and support payment collection activities when required.
- Use ERP and operational software efficiently for shipment processing and tracking.
Qualifications
- Logistics Industry experience is mandatory.
- Excellent communication and customer relationship management skills.
- Good knowledge of domestic road/air cargo and logistics operations.
- Proficiency in MS Office, especially MS Excel, Email, and cargo management software.
- Strong coordination and multitasking abilities.
- Problem-solving mindset with effective follow-up skills.
- Ability to work under pressure and manage time efficiently.
- Attention to detail and commitment to service quality.
- Minimum 4+ years of experience in Customer Service. Experience in Logistics, Courier, or Air Cargo industry preferred.
- Office-based role involving regular coordination with airlines, cargo companies, transporters, warehouse teams, and branch offices.
- May require handling urgent operational situations and extended coordination during peak shipment periods.
- Customer Service Manager
- Key Account Manager
- Customer Service Manager
- Branch Operations Manager
Education
- Graduate in any discipline (preferred).
- Diploma or certification in Logistics, Supply Chain Management, or Air Cargo Operations will be an added advantage.
Benefits
- Provident Fund
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Job application FAQ
Last updated 8 November 2026
- How do I apply for Sr. Customer Service Executive at PRAKASH AIR FREIGHT INDIA PVT LTD?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. PRAKASH AIR FREIGHT INDIA PVT LTD may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Sr. Customer Service Executive role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Sr. Customer Service Executive remote or on-site in Delhi?
- This listing is marked on_site with location Delhi. Confirm details on the job description before applying.
- What skills matter for this Sr. Customer Service Executive role at PRAKASH AIR FREIGHT INDIA PVT LTD?
- This is a senior Sr. Customer Service Executive role. Key skills include skills listed in the job description. Feedback AI highlights matched vs missing skills on your profile after signup.