Overview

Join DoorDash’s Customer Support team to help international customers through voice and chat. You’ll resolve concerns, manage challenging conversations, and deliver accurate, empathetic support in a fast-paced environment. You’re excited about this opportunity because you will…

Responsibilities

• Manage high interaction volumes while maintaining clear case documentation.
• Collaborate with internal teams and apply feedback to improve performance.

Qualifications

• Bachelor’s degree or higher.
• 6 months to 1.5 years of experience in an international voice or chat customer support process.
• Strong spoken and written English, including active listening, clear articulation, comprehension, and grammar.
• Strong problem-solving, multitasking, and computer navigation skills.
• Willingness to work five days onsite in Hyderabad, including night shifts.
• We’re excited about you because…
• Familiarity with CRM platforms, ticketing systems, and support metrics such as CSAT, FCR, AHT, and QA.
• Understanding of customer support metrics such as Customer Satisfaction (CSAT), First Contact Resolution (FCR), Average Handle Time (AHT), and Quality Assurance (QA).
• About DoorDash
• Our Commitment to Diversity and Inclusion
• We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
• Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
• If you need any accommodations, please inform your recruiting contact upon initial connection.
• Notice Regarding Use of AI and Automated Employment Decision Tools
• To streamline our hiring process, DoorDash utilizes an automated recruitment tool called Fountain.
• How it works:
• Data Retention, Privacy & Bias Audit:
• Data collected during this process is retained in accordance with our Candidate Privacy Policy (privacy.fountain.com) and applicable state laws. In compliance with New York City Local Law 144, the independent bias audit summary for Fountain is publicly available for review at AI Assurance Dashboard - Fountain.
• Alternative Assessment & ADA Accommodations:
• Use of this tool is a requirement for application progression. DoorDash does not offer alternative manual screening processes based on personal preference. However, we provide alternatives where required by law. If you require a reasonable accommodation under the Americans with Disabilities Act (ADA) or applicable state laws due to a medical condition or disability, you have the right to request an alternative evaluation process.
• To request an ADA accommodation, please contact support@fountain.com before beginning your application.Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .