Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance, and automating repeatable workflows that drive revenue and retention.
Founded by Swapnil Jain, Akash Singh, and Sharath Keshava Narayana in 2017, Observe.AI is led with action and innovation, a customer-first mindset, and a culture of transparency.
Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention. With Observe.AI, contact centers can surface intelligence across every interaction, giving employees highly accurate, actionable feedback using baked-in coaching and evaluation workflows, and improving key business metrics across every customer touchpoint.
Observe.AI is trusted by hundreds of customers and partners, including 23&Me, 2U, Alcon Laboratories, National Debt Relief, and Pearson. Backed by Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator, Observe.AI’s headquarters is in San Francisco with an office in Bangalore, India. For more information, visit www.observe.ai.
Observe.AI is trusted by more than 160 customers and partners. Backed by Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator, Observe.AI’s headquarters is in San Francisco with an office in Bangalore, India. For more information, visit www.observe.ai.
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+ I genuinely enjoyed working here for a significant part of my tenure. The product is excellent, the company's vision is inspiring, and I had the opportunity to work with some incre
− Leadership changes negatively impacted culture and employee experience.
Decision-making became inconsistent and often disconnected from ground realities.
Workplace politics increas
Employee voices
Recent Glassdoor reviews · 206 total
Confidential· BengaluruFormer employee2.0/5
What Was Once a Great Place to Work
Pros: I genuinely enjoyed working here for a significant part of my tenure. The product is excellent, the company's vision is inspiring, and I had the opportunity to work with some incredibly talented people. It was once a place where collaboration, trust, and ownership were encouraged, making it a rewarding environment to grow.
Great product with a strong long-term vision.
Smart, hardworking colleagues.
Meaningful opportunities to learn and make an impact.
Cons: Leadership changes negatively impacted culture and employee experience.
Decision-making became inconsistent and often disconnected from ground realities.
Workplace politics increased, making it harder for teams to thrive.
Great company culture with approachable leadership
Pros: 1. Great Company culture
2. Leadership is always there to listen to. your ideas and help implement
3. Everyone in the company is directly approachable
4. New ideas are always welcome
Pros: Still has a few genuinely talented engineers and good problems to work on
Cons: Observe.AI’s biggest problem right now is leadership culture.
Over the last year, the company has turned into a very political, optics-driven place where leadership keeps changing direction every few months and everyone just scrambles to justify the latest idea from the top. Actual execution matters less than visibility and staying aligned with the right people.
There’s a certain engineering leader who behaves like nobody is allowed to question him, regularly lashes out at people in public discussions, and creates an environment which portrays everyone is inferior across teams. The unfortunate part is that leadership seems fully aware of it and still enables the behavior because results and optics matter more than culture.
A lot of strong engineers and managers have already left, and many more are mentally checked out. You can feel the morale drop every quarter. Instead of fixing the root problem, leadership keeps pretending this is just “high performance culture.”
The company still has talented people, but the environment has become increasingly political, exhausting, and toxic for anyone who values collaboration or healthy engineering culture.
Technical Support Engineer· BengaluruAverageno offer
I was contacted by a recruiter soon after applying on LinkedIn. During the initial screening, I clearly stated my 60-day notice period, and it was accepted at the time.
I then went through multiple rounds, including a technical assessment and two in-person interviews with senior leadership. Only in the final round was I told they were looking for someone who could join immediately—something that could and should have been clarified at the start.
After being told they would update me on next steps, I was completely ghosted despite follow-ups.
This process felt like a complete waste of time. Basic transparency and the courtesy to close the loop with candidates shouldn’t be this difficult.
Speech Engineer· BengaluruDifficultno offer
Interview went well. One coding round in which he gives some speech based task to solve. Next is Machine Learning Round. In this round, he test how deep you think about some ML algorithms. Also he asks about projects in your Resume. Last is HR round.
Sample questions
He gave me some sound classification task and asked me to solve.
Technical Support Engineer Intern· BengaluruAverageno offer
1st is phone call round
2nd is technical round
3rd is hr round (Visited office)
All 3 rounds are good and not too difficult. I felt like they wasted my time Because I am a full time employee wanted to shift to TSE role So, I applied for this. I want to tell one thing to this company and also to everyone if you want to take or hire intern as student or unemployed person, Please don't call experienced full time employee or candidate after seeing their resume to attend interview for Intern role. You are already sure you are not going to hire a Full time employee to an intern role. Then why do you waste time by asking us to attend all three round and finally rejecting! Please Value candidates time.
Sample questions
SQL Query, Email Drafting, Communication skills
Lead DevOps Engineer· BengaluruAverageno offer
- Unstructured and Clueless.
- HR and hiring team kept changing the hiring process, initially was told that the process consists of 3 tech + 1 culture fit round with each being a elimination round but then was made to take 5 Tech + 1 culture fit round.
- and as usual the HR ghosted without any feedbacks even after all these rounds.
Sample questions
questions related to devops, system design etc.
Software Development Engineer (SDE)· BengaluruAverageno offer
it was confusing and frustrating at best the interviewer seemed unprepared and was vague. asked only one question and kept asking follow ups i answered a lot but he never seemed to be satisfied. never reached to my resume or any other questions
Sample questions
they asked me to resolve key value pair in a hash map first said that the value needs to be resolved then said key can also have a need to be resolved .the interviewer himself was adding more problems to the questions and was expecting me to have already thought of the answer.very vague way of asking the question .i was able to answer the most of questions but he never seemed to be satisfied. we were haggling for 1 hour on the same question never reached to my resume or any other questions.
Questions reported by interview candidates on Glassdoor; edited for clarity. Not guaranteed to match your exact interview.
Observe.AI has 1 active open role on Feedback AI today. Roles are listed for San Francisco, US and other hubs where posted. Browse open engineering listings on this company profile or sign up free to see AI match scores for each role.
How many open roles does Observe.AI have?
Feedback AI tracks 1 active Observe.AI job listing right now. Counts refresh from live postings — inactive listings are removed from the public board.
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What is it like to interview at Observe.AI?
This profile includes 32 Glassdoor-backed interview experiences when enrichment gates pass — process notes, difficulty, and sample questions where available. 25 company-specific practice questions are mapped for interview prep.
