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Yelwadi · On-site · 4 days ago
Financial Transaction Processing · 10000+ Employees · Jacksonville, US
FIS is a global leader in financial services technology, with a focus on retail and institutional banking, payments, asset and wealth management, risk and compliance, and outsourcing solutions. Through the depth and breadth of our solutions portfolio, global capabilities, and domain expertise, FIS serves more than 20,000 clients. Headquartered in Jacksonville, Fla., FIS employs more than 55,000 people worldwide and holds leadership positions in payment processing, financial software, and banking solutions. Providing software, services, and outsourcing of the technology that empowers the financial world, FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index. For more information about FIS, visit www.fisglobal.com. Our Philosophy We attract, engage, and cultivate people who can adapt and thrive in an ever-changing business and technology space. With career development tools, resources, and opportunities, we're committed to helping our people learn, grow, and excel with rewarding careers. FIS has a very contemporary and global view on inclusion and diversity. We believe diversity encompasses all the differences that make people unique. It's these differences that inform the way each of us interpret and negotiates the world, and how each of us thinks and approaches problems. Inclusion, on the other hand, is about creating the right environment to unlock the power of diversity. When we think of inclusion at FIS, we think of behaviors that signal that diversity is welcome and that no one is to be discounted or diminished because of their differences. It's about fairness, equal opportunity, respect and trust. Inclusion is embedded in FIS' core values and in our views on corporate responsibility.
What employees say
+ If you are a FIS employee, you get the full suite of benefits - learning opportunities, fun activities, minimal/marginal hike, supportive environment to work
− If you are NOT a FIS employee, get ready to be excluded from a lot of the activities. Silent layoffs, marginal hikes (or no hikes for some), cost-cutting in most areas.
More reviews on the company profile.
Interview experience · Analyst
The communication was clear throughout, and each round provided an opportunity to understand the role, responsibilities, and company culture better. The interviewers were professional, friendly, and approachable, which m
Average difficulty · Chennai · 774 reports
More interview insightsJob description
Overview
SITE RELIABILITY & CLOUD ENGINEER
Responsibilities
- Own the reliability, availability, performance and operational readiness of cloud-hosted applications and platform services.
- Define and maintain service level indicators (SLIs), service level objectives (SLOs), availability targets and actionable service-health dashboards.
- Build monitoring and alerting around customer-impacting symptoms, golden signals and service dependencies; reduce alert noise and improve diagnostic quality.
- Automate repeatable operational work, remediation, deployments, configuration, evidence collection and environment validation using code and pipelines.
- Design, build and maintain cloud infrastructure using infrastructure as code, reusable modules, policy guardrails and secure engineering standards.
- Participate in incident response and on‑call support, including rapid triage, stabilisation, technical escalation and clear stakeholder communication.
- Lead or contribute to blameless post‑incident reviews; identify root causes, track corrective actions and engineer controls that prevent recurrence.
- Partner with application engineering teams on architecture, capacity planning, performance engineering, release readiness and production operability.
- Improve deployment safety through CI/CD controls, automated testing, progressive validation, rollback strategies and change‑risk reduction.
- Engineer resilience through high‑availability patterns, backup and restore validation, disaster‑recovery runbooks, failover testing and dependency mapping.
- Manage production risks including vulnerabilities, patching, certificates, secrets, access controls, audit evidence and cloud security findings.
- Create and maintain runbooks, standard operating procedures, architecture records and operational knowledge that support consistent 24x7 service delivery.
- Analyse operational data and trends to reduce mean time to detect and restore service, eliminate recurring failure modes and improve capacity and cost efficiency.
- Mentor support and engineering colleagues in SRE practices, automation, observability, troubleshooting and operational ownership.
Qualifications
- Three or more years of experience in cloud engineering, production engineering, DevOps, platform engineering or Site Reliability Engineering.
- Hands‑on experience operating production workloads on AWS and/or Microsoft Azure, including compute, networking, identity, storage, managed databases and monitoring services.
- Strong Linux/UNIX administration and troubleshooting skills; working knowledge of Windows Server is beneficial.
- Practical experience with Kubernetes and containers, including EKS and/or AKS, Docker, deployment troubleshooting and workload reliability.
- Infrastructure‑as‑code experience using Terraform; ability to build reusable, governed and maintainable modules.
- CI/CD experience with tools such as Harness, Azure DevOps, GitHub Actions, Jenkins or equivalent, including deployment and rollback controls.
- Programming or advanced automation capability using Python, PowerShell, Bash or a comparable language; coding experience beyond simple one‑off scripts.
- Strong incident and problem management experience, including technical triage, root cause analysis, corrective actions and production communications.
- Understanding of distributed systems, scalability, high availability, capacity management, performance bottlenecks and failure modes.
- Working knowledge of cloud security, least privilege, certificate and secrets management, vulnerability remediation, auditing and compliance controls.
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Job application FAQ
Last updated 18 September 2026
- How do I apply for Analyst II, Production Support at FIS?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. FIS may attach structured assessments to interview rounds after you apply.
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- Is Analyst II, Production Support remote or on-site in Yelwadi, Maharashtra?
- This listing is marked on_site with location Yelwadi, Maharashtra. Confirm details on the job description before applying.
- What skills matter for this Analyst II, Production Support role at FIS?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.