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Chennai · Hybrid · 7-10 Yrs · Sep 11
Investment & Asset Management · 10000+ Employees · New York, US
Citi is more than a global financial services company. It’s an engine for progress. Join us, and you’ll have the chance to get involved in progress in all its shapes and forms, right across the world. From the micro to the macro, from Australia to Zambia, the work we do has real positive impact. Wherever you are and whatever you do, progress starts here. We’ve built a world famous, trusted brand over 200 years of continuously evolving financial services. And today, our influence continues to grow: with financial operations in 160 countries and 100 currencies. We have 200 million different clients, including some of the biggest names in the industries, sectors, businesses and governments that we serve every day. It all adds up to an exciting place to be for talented, ambitious people who want to build a truly remarkable career.
Hiring: Engineering
What employees say
+ good medical insurance good pay
− micromanagement old school management office politics
More reviews on the company profile.
Interview experience · Operations Associate
Interview was slow . The interviewee scheduled me interview and didn't join the call. After waiting for 30 minutes, i sent a mail to hr and then she called the technician team and then they had joined the call. Also seem
Average difficulty · Chennai · 965 reports
More interview insightsJob description
Overview
The SRE Observability Specialist is a hands-on expert, delivering the future of Observability across Services Technology.
Responsibilities
- Define the roadmap for Engineering enablers for Project Orion team aligned with enterprise reliability and SRE Services organization goals.
- Translate Organization strategy into an actionable delivery plan in partnership with Services Products, Operations & Engineering function, delivering incremental, high-value milestones.
- Understand Critical Business Services functional scope and translate into End-to-End monitoring solutions.
- Deliver against the observability roadmap for Services Technology by building scalable, reusable telemetry solutions.
- Periodic review and analyze application monitoring TOIL and collaborate with stakeholders and remediate them as per organization goal.
- Create and maintain dashboards and visualizations for critical client journeys, including real-time flows across Payments.
- Guide line-of-business teams in implementing SLIs/SLOs, golden signals, and effective alerting to support operational excellence.
- Support integration and adoption of observability tooling across on-prem, public cloud (AWS/GCP), and containerized environments (ECS, Kubernetes).
- Customize shared dashboards and observability components in partnership with CTI and other central Engineering functions, ensuring usability and flexibility.
- Provide technical support and implementation guidance to SREs and developers facing integration or tooling challenges.
- Effectively manage the observability book of work for Services Technology and drive initiatives to reduce MTTD and improve recovery outcomes.
- Serve as a key connection point between line-of-business SREs and central infrastructure functions by gathering tooling feedback, surfacing systemic issues, and influencing platform enhancements via the Services Observability Forum.
- Stay current with observability trends, including AI/ML-driven insights, anomaly detection, and emerging OSS practices, and assess their applicability.
- Maintain strong knowledge of observability platform features and vendor offerings to advise teams and maximize the value of tooling investments.
- Foster AI adoption by building use cases performed by Orion L1 Functions and remediation using Citi AI tech stack.
Qualifications
- 7+ years of experience in SRE, Observability Engineering, or platform infrastructure roles focused on operational telemetry.
- Hands-on experience in observability tools and stacks such as Grafana, Prometheus, OpenTelemetry, ELK, Splunk, and similar platforms.
- Deep understanding of SLIs, SLOs, Error Budgets, and telemetry best practices in high-availability environments.
- Proven ability to troubleshoot integration issues and support observability across hybrid platforms (on-prem, cloud, containers).
- Familiarity with modern observability tooling ecosystems, including AI/ML capabilities, trace correlation, baselining, and alert tuning.
- Strong interpersonal and collaboration skills — able to operate across federated engineering teams and central infrastructure groups.
Education
- Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
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Job application FAQ
Last updated 24 September 2026
- How do I apply for SRE Observability Technical Lead - Vice President at CITI?
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- Is SRE Observability Technical Lead - Vice President remote or on-site in Chennai, Tamil Nadu?
- This listing is marked hybrid with location Chennai, Tamil Nadu. Confirm details on the job description before applying.
- What skills matter for this SRE Observability Technical Lead - Vice President role at CITI?
- This is a lead SRE Observability Technical Lead - Vice President role. Key skills include Hybrid. Feedback AI highlights matched vs missing skills on your profile after signup.