Overview

Embark on an exciting journey into the realm of AI Product Engineering with 3Pillar!

Responsibilities

• Serve as the primary technical partner to client IT groups, guiding them on best practices for operating bespoke NEXUS implementations.
• Work with client-aligned delivery teams to manage the lifecycle of the platform, ensuring timely and reliable product updates via Helm charts.
• Collaborate with client stakeholders to tailor infrastructure and operational workflows, ensuring NEXUS integrates seamlessly with their existing enterprise monitoring and ticketing systems.
• Build & Leverage AI for Provisioning: Architect and implement AI-assisted workflows to automate the provisioning and configuration of infrastructure across multi-cloud environments.
• AIOps Implementation: Integrate and adopt 3Pillar’s AIOps platform into client ecosystems to enable proactive, automated anomaly detection and incident remediation.
• Knowledge Base Evolution: Maintain and refine the AIOps knowledge base, training agents to perform accurate root-cause analysis (RCA) and automate recurring issue resolution.
• Evolve our Helm-based platform layer and Terraform module libraries to support standardized, secure deployment patterns across AWS, Azure, and GCP. 1 2
• Design for "Delegation": Move our automation from simple execution to self-adapting workflows that handle ambiguity and get smarter over time. 3
• Ensure all infrastructure-as-code and automated remediation scripts meet rigorous enterprise security and compliance standards, including PII access logging and least-privilege IAM.
• Client-Facing Advisory & Enablement: Proven experience in a technical advisory or client-facing engineering role. You are comfortable partnering with client IT teams, guiding them through technical adoption, and translating complex platform requirements into operational success.
• DevOps & Infrastructure Expertise: 5+ years in DevOps, SRE, or Platform Engineering. You possess production-grade Terraform experience—architecting modular, multi-cloud IaC frameworks that enable consistent, repeatable deployments across different environments.
• AIOps & Observability: Hands-on experience integrating or managing AIOps platforms or automated observability stacks. You understand the lifecycle of incident response, anomaly detection, and automated remediation.
• AI-Driven Automation: Demonstrated experience building automation workflows. You don’t just write scripts; you build systems that reduce manual operational toil and empower users through self-service provisioning and automated configuration.
• Platform Engineering at Scale: Deep expertise in Kubernetes and Helm. You have a track record of deploying and operating complex, multi-service platforms and managing their lifecycle (chart development, values layering, atomic releases).
• Foundational Cloud Operations: Proven AWS expertise (EKS, networking, IAM/IRSA) with a strong aptitude for multi-cloud environments (Azure/GCP).
• Identity & Security: Solid experience with secrets management (HashiCorp Vault or similar) and identity/SSO integration (Keycloak/OIDC).
• Communication & Mentorship: Excellent written and verbal communication. You are able to explain complex technical concepts to non-technical stakeholders and mentor teams on best practices.
• Consultative Experience: Prior work as a Solutions Architect, Technical Account Manager, or Implementation Engineer in a SaaS or Managed Services environment.
• AI/LLM Infrastructure: Experience managing infrastructure for AI/ML workloads, including GPU node pools, vector databases (e.g., Neo4j), or RAG (Retrieval-Augmented Generation) pipelines.
• GitOps & Lifecycle: Hands-on experience with GitOps methodologies (Flux, Argo CD) for managing continuous deployment at scale.
• Enterprise Compliance: Experience operating within regulated or enterprise environments (PII logging, audit trails, network isolation, SOC2/compliance-heavy workflows).
• Kafka & Distributed Systems: Experience with event streaming platforms (e.g., Strimzi/Kafka) or specialized operators for stateful services.
• Successful enablement of client IT teams to independently manage and operate the NEXUS platform.
• Quantifiable reduction in manual operational toil for clients through the successful adoption of AIOps-driven anomaly detection and automated remediation.
• Seamless, low-friction delivery of platform updates via automated Helm-based pipelines.
• Deployment of robust, AI-provisioned infrastructure stacks that adapt to client-specific demands while maintaining security and compliance.
• Imagine a flexible work environment – whether it's the office, your home, or a blend of both. From interviews to onboarding, we embody a remote-first approach.
• You will be part of a global team , learning from top talent around the world and across cultures, speaking English everyday. Our global workforce enables our team to leverage global resources to accomplish our work in efficient and effective teams.
• We’re big on your well-being – as a company, we spend a whole trimester in our annual cycle focused on wellbeing. Whether it is taking advantage of fitness offerings, mental health plans (country-dependent), or simply leveraging generous time off, we want all of our team members operating at their best.
• Our professional services model enables us to accelerate career growth and development opportunities - across projects, offerings, and industries.