Overview

Site Reliability Engineer (SRE – SaaS Platform Operations)

Responsibilities

• PostgreSQL operational support is expected to become increasingly important.
• Platform Reliability
• Maintain highly available, reliable, and scalable cloud infrastructure in Microsoft Azure.
• Monitor platform health, review technical logs, and proactively address performance and availability issues.
• Improve infrastructure monitoring, alerting, and logging to support proactive reliability management.
• Plan, coordinate, and support operating system patching and maintenance activities across Windows and Linux servers.
• Ensure security updates, compliance patches, and platform upgrades are executed in line with change management processes while minimizing service disruption.
• Drive operational excellence through standardization, automation, and continuous improvement.
• Performance Management
• Manage and support Microsoft SQL Server databases across production and non-production environments on Azure.
• Support PostgreSQL operational readiness and future PostgreSQL database support as selected databases move from MSSQL to PostgreSQL in upcoming releases.
• Troubleshoot and tune queries, SQL jobs, indexing, CPU, memory, I/O, and storage utilization.
• Implement and maintain backup, restore, high availability, disaster recovery, and routine database maintenance processes.
• Perform SQL Server and PostgreSQL database patching, upgrades, maintenance, and version lifecycle activities under enterprise change management processes.
• Use T-SQL and scripts for investigations, reporting, and controlled production data fixes under change control.
• Technical Troubleshooting
• Investigate complex infrastructure, application, database, Windows, Linux, and Azure-related issues.
• Participate in incident response, perform initial technical analysis, and contribute to root cause analysis documentation.
• Reproduce customer-reported issues in staging or lab environments where required.
• Escalate verified product defects to engineering teams with clear technical evidence, logs, and impact analysis.
• Observability
• Create and maintain operational automation using PowerShell, Python, or equivalent scripting languages.
• Support Infrastructure-as-Code and configuration management practices using tools such as Terraform and Puppet.
• Collaborate on CI/CD and operational tooling improvements using platforms such as GitHub and Jenkins.
• Enhance monitoring and alert management practices for SaaS product operations.
• Customer Communication
• Collaborate closely with onsite DB SREs, application teams, platform teams, product support, and engineering.
• Provide clear and timely communication on issue status, technical findings, risks, and next steps.
• Join customer or onsite calls when required to explain technical findings and remediation actions.
• Update runbooks, knowledge base articles, troubleshooting guides, and operational documentation.

Qualifications

• PostgreSQL exposure preferred
• US time zone support/night shifts as required
• Maintenance
• Observability
• 4 years relevant experience; strong MSSQL production support background
• Bachelor's or Master's degree in Computer Science, Computer Engineering, Information Technology, or a related technical field.
• 4 years of relevant experience in SRE, production operations, database administration, cloud infrastructure, or enterprise platform support.
• 2 years of SaaS pipeline or SaaS product operations experience.
• 2 years of hands-on experience managing Microsoft Azure cloud infrastructure and cloud monitoring tools.
• 4 years in Microsoft SQL Server-centric roles such as DBA, Production Support Engineer, or Database SRE in 24x7 environments.
• PostgreSQL exposure or willingness to support PostgreSQL environments as part of future platform modernization scope.
• Willingness and ability to work night shifts or US time zone aligned support coverage when required.
• SRE
• Knowledge of PostgreSQL performance tuning, backup/recovery, replication, and high availability architectures.
• Ability to perform application debugging and collaborate effectively with Product Support, Platform, Database, and Engineering teams.
• Ability to conduct research, evaluate technology options, make recommendations, and maintain a high level of expertise in systems software and operational tooling.
• Strong understanding of compliance, policies, procedures, patching windows, and change control expectations in enterprise production environments.
• Strong Fit Indicators
• Hands-on incident/RCA ownership
• PostgreSQL exposure preferred
• US time zone support/night shifts as required
• Maintenance
• Observability
• 4 years relevant experience; strong MSSQL production support background
• Bachelor's or Master's degree in Computer Science, Computer Engineering, Information Technology, or a related technical field.
• 4 years of relevant experience in SRE, production operations, database administration, cloud infrastructure, or enterprise platform support.
• 2 years of SaaS pipeline or SaaS product operations experience.
• 2 years of hands-on experience managing Microsoft Azure cloud infrastructure and cloud monitoring tools.
• 4 years in Microsoft SQL Server-centric roles such as DBA, Production Support Engineer, or Database SRE in 24x7 environments.
• PostgreSQL exposure or willingness to support PostgreSQL environments as part of future platform modernization scope.