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Malomatia India Technology Services
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Pune · On-site · 7-10 Yrs · Sep 30
Information Technology Support Services · 51 to 200 Employees · Doha, Qatar
1 open role0 posted in 7d1 in 30d
Work-life balance 4.1Compensation & benefits 3.9Culture & values 3.7
Hiring: Engineering
What employees say
+ Work life balance Pay Growth
− Lesser projects available Lay offs
More reviews on the company profile.
Interview experience · Customer Service Representative (CSR)
The interview process is short and easy. There are total 3 rounds. First is by the recruiter HR, then by the hiring manger and last is HR. In the total interview rounds your education,past experience and communication sk
Easy difficulty · Pune · 5 reports
More interview insightsJob description
Overview
Role & responsibilities :
Responsibilities
- Analyze performance data to identify trends and make data-driven decisions.
- Act as an escalation point for complex incidents ensuring prompt and effective response, following established incident response procedures.
- Analyze and resolve complex technical challenges within customer cloud environments, escalating issues as needed to hyper-scalers.
- Guide Cloud Platform Engineers in a pod to resolve issues promptly.
- Conduct root cause analysis to prevent future incidents.
- Document incident details for continuous improvement.
- Implement proactive measures to reduce the likelihood of incidents.
- Implement and maintain security best practices within customer cloud environments, ensuring compliance with security policies and standards.
- Stay up-to-date with security threats and vulnerabilities, and apply appropriate patches and updates.
- Provide advanced technical expertise in one or more cloud domains, contributing to the design, implementation, and support of customer solutions.
- Collaborate with Cloud Solution Architects and Cloud Platform Engineers to deliver complete cloud solutions that meet customer requirements and technical objectives.
- Develop and maintain automation scripts to streamline complex tasks, enhance efficiency, and reduce manual errors.
- Leverage scripting languages (e.g., Python, PowerShell) to automate complex tasks.
- Effectively communicate with team members, stakeholders, and customers, providing timely updates and clear explanations of technical concepts.
- Collaborate with Cloud Platform Engineers, technical account managers, and customer success managers to ensure seamless service delivery.
- Contribute to the creation and maintenance of technical documentation, including runbooks and knowledge base articles.
- Share expertise with Cloud Platform Engineers and customers.
- Stay abreast of the latest cloud technologies, trends, and best practices, pursuing certifications and continuous learning opportunities to enhance technical skills and expertise.
- Participate in training and certifications to enhance skills and knowledge.
- Contribute to a culture of innovation and continuous improvement.
- Provide advanced technical support to customers, addressing their service requests, questions and resolving issues.
- Collaborate with customer success teams to ensure customer satisfaction.
- Document knowledge base articles and FAQs to improve self-service capabilities.
- Minimum of 7-12 years of hands-on experience in managing and supporting cloud environments, preferably with Microsoft Azure.
- Proven experience in a similar role, with a strong focus on Cloud Platform Managed Services.
Qualifications
- Proficiency with scripting and automation tools (e.g., PowerShell, Python, Bash, Ansible, Terraform (Any two)).
- Strong understanding of cloud security best practices and concepts.
- Extensive knowledge of ITIL framework and best practices.
- Proven ability to lead, inspire, and manage technical teams while driving high performance and collaboration.
- Strong relationship-building, communication, and problem-solving skills with a customer-centric approach.
- Good verbal and written communication skills for effective engagement with technical and business stakeholders.
- Strong analytical skills to address technical challenges and develop solutions.
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Job application FAQ
Last updated 6 October 2026
- How do I apply for Lead Cloud Engineer - Performance Monitoring at Malomatia India Technology Services?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Malomatia India Technology Services may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Lead Cloud Engineer - Performance Monitoring role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Lead Cloud Engineer - Performance Monitoring remote or on-site in Pune, Maharashtra?
- This listing is marked on_site with location Pune, Maharashtra. Confirm details on the job description before applying.
- What skills matter for this Lead Cloud Engineer - Performance Monitoring role at Malomatia India Technology Services?
- This is a lead Lead Cloud Engineer - Performance Monitoring role. Key skills include skills listed in the job description. Feedback AI highlights matched vs missing skills on your profile after signup.