Freshworks
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Chennai · On-site · 5-8 Yrs · Oct 14
Enterprise Software & Network Solutions · 5001 to 10000 Employees · San Mateo, US
Freshworks (NASDAQ: FRSH) provides AI-powered, unified service operations platform that is fast to deploy, intuitive to use, and enables every employee to be more productive. We give agile enterprises the depth they need to operate at scale without the operational drag of legacy platforms. Domain-specific AI built for IT, HR, finance and every business team on a decade of real service context.
Hiring: Engineering
What employees say
+ Above average work life balance
− Slow decision making process due to global teams
More reviews on the company profile.
Interview experience · Account Executive
The interview process consisted of five rounds. They expect candidates to have a thorough understanding of the product along with strong analytical skills. The biggest focus was product knowledge. They wanted to see how
Difficult difficulty · Chennai · 612 reports
More interview insightsJob description
Overview
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives.
Responsibilities
- Eliminate Enterprise Complexity: Demolish the crushing cost and complexity of legacy systems by building clean, modular, and intentionally simple full-stack software architectures.
- Drive Frictionless Support: Deliver people-first AI features and optimized workflows that empower nearly 75,000 global companies to lower their cost-to-serve and provide faster, more human support.
- Build for Global Trust: Architect enterprise-grade CX and IT solutions that scale effortlessly to handle millions of transactions for household brands like Bridgestone, Sony Music, and New Balance.
- Full-Stack Execution: Design, develop, and maintain robust backend microservices, optimized database schemas, and highly interactive frontend application interfaces.
- Full Lifecycle Ownership: Own end-to-end delivery of core product modules—from initial requirement gathering and system design to automated deployment, monitoring, and production support.
- Code Quality & Best Practices: Write clean, extensible, and testable code based on solid Object-Oriented Programming (OOP) concepts and SOLID design principles.
- Cross-Functional Partnership: Collaborate closely with Product Managers, UX Designers, and SRE teams to convert product strategies into high-value platform capabilities fast.
- Production Governance: Ensure backend and frontend infrastructure are tuned for high availability, multi-tenant fault tolerance, security compliance, and comprehensive observability.
- Performance Optimization: Proactively identify and resolve multi-tier performance bottlenecks, from database execution bottlenecks to client-side page rendering latencies.
- Technical Mentorship: Drive engineering best practices across the track, conduct thorough code reviews, and mentor junior-to-mid-level systems engineers.
Qualifications
- Full-Stack Engineering: Deep technical fluency across backend technologies (REST APIs, microservices, caching layers) and modern frontend development frameworks.
- Core CS Foundations: Strong expertise in Data Structures, Algorithms (DSA), and analyzing time/space complexity trade-offs.
- System Design (HLD/LLD): Proven capability to design scalable, highly available, and fault-tolerant end-to-end multi-tenant systems.
- Data Modeling Rigor: Experience designing database schemas and managing distributed storage layers (RDBMS, NoSQL, and queuing systems).
- AI Tool Fluency: Exposure and experience working with or integrating AI tools to streamline technical execution and user workflows.
- Problem Solving & Articulation: Exceptional analytical logic with a demonstrated capability to break down complex business problems and clearly convey technical design alternatives.
- Professional Timeline: 5 to 8 years of progressive experience building and scaling software products within fast-paced product engineering teams.
- Production Track Record: A verifiable history of shipping enterprise-grade SaaS features at scale and supporting them through successive production iterations.
- Execution Style: A proactive self-starter who thrives in agile environments, navigates ambiguity effectively, and actively balances fast feature delivery with long-term code health.
- Education Baseline: Degree in Computer Science, Engineering, or a related technical field.
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Job application FAQ
Last updated 30 October 2026
- How do I apply for Lead Software Engineer - Full Stack at Freshworks?
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- Is Lead Software Engineer - Full Stack remote or on-site in Chennai, Tamil Nadu?
- This listing is marked on_site with location Chennai, Tamil Nadu. Confirm details on the job description before applying.
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- This is a lead Lead Software Engineer - Full Stack role. Key skills include skills listed in the job description. Feedback AI highlights matched vs missing skills on your profile after signup.