Reltio
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Software Development · 201 to 500 Employees · Redwood City, US
At Reltio, we believe data should fuel business success. Our AI-powered data unification and management offerings — Reltio Entity Resolution, Multidomain Master Data Management (MDM), and 360 Data Products—transform siloed data from disparate sources into unified, trusted, and interoperable data. Powered by the Reltio Connected Data Platform, these offerings unify and deliver interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Many leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk, and drive growth. Specialties: ========== Graph Technology, Master Data Management, Data Analytics, Data as a Service, Modern Data Management, Customer Experience, Machine Learning, Artificial Intelligence, Customer, Customer Centricity, Connected Customer, Cloud Native, Customer Data Management, Customer 360, Connected Customer 360, Hyper-personalization, Compliance, Digital Transformation, Privacy & Consent Management, Life Sciences, Healthcare, Insurance, Retail, CPG, Financial Services , Travel & Hospitality, HighTech, Customer Insights, Connected Customer Experience, Business Agility, Experience Management, Enterprise Scale, Big Ideas, Customer Relationships, Customer Data, Chief Data Officer, CDO, CIO, Chief Information Officer, Data Innovators, AWS, GCP, Azure, Data Unification, InteroperableData, Entity Resolution, Data Products, and Security
Hiring: Engineering
What employees say
+ Good for starting if you want to learn
− Sometimes, there is a lot of pressure.
More reviews on the company profile.
Interview experience · Senior Talent Partner
It was brief and smooth. It was mix of technical + cultural. Total 3 rounds - technical/sourcing round + cultural 2. Though not much info was provided over initial call but it was fine.
Average difficulty · Pune · 29 reports
More interview insightsJob description
Overview
Role Type: On Contract / Contract to Hire
Responsibilities
- We are looking for a highly motivated Lead SRE Engineer – Customer Enablement & 24×7 Operations to join our global Cloud Platform organization.
- About the Team:
- The team is focused on delivering an exceptional customer experience through a KPI-driven, 24×7 follow-the-sun operating model. Working closely with Engineering, Cloud Platform, Customer Enablement, Advanced Customer Engineering, and Support, the team focuses on:
- ● Driving measurable customer and operational outcomes through clearly defined KPIs.
- ● Serving as the front line for infrastructure alerting and Incident Management, providing 24×7 On-Call coverage, rapid incident response, escalation, and effective cross-region handoffs.
- ● Improving Customer tickets and Cloud Platform Help Desk (DOHD) ticket health through disciplined backlog management.
- ● Enabling successful customer go-lives, feature enablement, and per-tenant infrastructure requirements.
- ● Strengthening internal RCA governance and driving corrective actions to reduce repeat incidents.
- ● Advancing automation and AI-powered self-service to reduce repetitive operational work.
- Job Duties and
- ● Lead 24×7 follow-the-sun operations, serving as the front line for infrastructure alerts and Incident Management, with effective On-Call coverage, rapid response, service restoration, escalation, and cross-region handoffs.
- ● Own and drive Customer Experience and Operational KPIs, including Customer Issue and DOHD ticket aging, response time, backlog burn-down, escalations, routing quality, go-live incidents, and RCA SLA compliance.
- ● Lead daily operational triage of new, aging, blocked, and escalated work, ensuring clear priorities, ownership, accountability, and timely closure.
- ● Lead major and customer-critical incidents, coordinating across Engineering, Cloud Platform, Customer Enablement, and Support to accelerate resolution and ensure effective stakeholder communication.
- ● Identify recurring customer issues and incident patterns, driving permanent fixes, automation, and preventive improvements with partner teams.
- ● Improve the DOHD process for Customer Issues, CE questions, and requests to increase ticket capture, improve routing quality, and reduce response times.
- ● Lead operational readiness for critical customer go-lives, feature enablement, and per-tenant infrastructure requirements, ensuring risks, dependencies, and rollback plans are effectively managed.
- ● Establish clear cross-functional ownership, operating mechanisms, and escalation paths for customer-critical activities.Strengthen internal RCA governance through SLA tracking, timely corrective and preventive action closure, and recurring issue analysis.
- ● Drive automation, runbook maturity, AI-powered self-service, and technical mentorship to improve operational efficiency and engineering excellence.
- Skills You Must Have:
- ● Engineering degree in Computer Science or a related technical field.
- ● 8+ years of experience in SRE, SRE, Cloud Operations, Platform Engineering, or Production Engineering, with demonstrated technical leadership responsibilities.
- ● Strong experience supporting highly available SaaS or cloud platforms in a 24×7 production environment.
- ● Hands-on experience with one or more major cloud providers: AWS, Google Cloud Platform, or Microsoft Azure.
- ● Strong experience with Kubernetes and containerized production environments.
Qualifications
- ● Strong Linux, networking, troubleshooting, and distributed systems fundamentals.
- ● Deep experience with observability, Incident Management, On-Call operations, RCA, SLA, SLO, and production reliability practices.
- ● Proven ability to define, manage, and improve operational KPIs and translate trends into measurable actions and outcomes.
- ● Strong ability to influence cross-functional teams and drive accountability without relying on direct authority.
- ● Proven ability to mentor engineers, improve operational practices, and raise technical and execution standards.
- ● Excellent communication skills with the ability to engage technical teams, cross-functional stakeholders, and leadership during critical situations.
- ● Strong ownership mindset with a focus on customer outcomes, operational excellence, and continuous improvement.
- Skills That Are Nice to Have:
- ● Familiarity with SRE, ITIL, Incident Management, and Problem Management practices
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Job application FAQ
Last updated 2 November 2026
- How do I apply for Lead SRE Engineer (ON CONTRACT / CONTRACT TO HIRE) at Reltio?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Reltio may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Lead SRE Engineer (ON CONTRACT / CONTRACT TO HIRE) role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Lead SRE Engineer (ON CONTRACT / CONTRACT TO HIRE) remote or on-site in Bengaluru, Karnataka?
- This listing is marked hybrid with location Bengaluru, Karnataka. Confirm details on the job description before applying.
- What skills matter for this Lead SRE Engineer (ON CONTRACT / CONTRACT TO HIRE) role at Reltio?
- This is a lead Lead SRE Engineer (ON CONTRACT / CONTRACT TO HIRE) role. Key skills include skills listed in the job description. Feedback AI highlights matched vs missing skills on your profile after signup.