Mphasis
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Pune · On-site · Oct 28
Information Technology Support Services · 10000+ Employees · Bengaluru, India
A leading applied technology services company, we innovate to deliver service excellence and successful outcomes across sales, delivery and development. With our strategy to be agile, nimble and customer-centric, we anticipate the future of applied technology and predict tomorrow’s trends to keep our clients at the summit in an ever-changing marketplace. Leading with architecture and design, our next-gen solutions enable enterprises to accelerate on their digital transformation journey. Customer centricity is foundational to us and is reflected in the Mphasis’ Front2Back™ (F2B) transformation approach. F2B is a customer-in view approach that uses our industry-specific X2C2TM framework, and harnesses the power of cognitive technologies and rich data resident in enterprises to transform them. It is a way to introduce disruptive technology to smartly transform legacy environments. . Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients. Click here to know more Mphasis Presents #HowGeekAreYou Passion, Perseverance, Perfection – we are defined by these three words. Relentless in our pursuit of knowledge, we believe in accepting the difference and defining the 'new normal', staying true to our vision and values. We believe in growth by knowledge, responsibility by authority and freedom by flexibility. Be a part of a place where ideas are celebrated and perseverance is worshipped. Where Geeks come together to pursue digital transformation. Collaborate with those who think way ahead of their time. Grow along with future visionaries. There's a whole new world waiting for you at Mphasis. Our doors are wide open, and breakthrough ideas are welcome from anyone. But we have a question to ask before we let you in: How Geek Are You?
Hiring: Engineering, Customer support and operations
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Interview experience · Delivery Module Lead
L1 internal round for 1 hour - Technical skills and 2 programs, L2 client round 1 - Technical with program in depth, L2 client round 2 - Technical in depth
Difficult difficulty · Mumbai · 1,903 reports
More interview insightsJob description
Overview
Job Title: Customer Support Officer Designation: Customer Support Officer Location: Mph-Cybercity Tower 4, Pune, IN Job Summary:
Responsibilities
- Provide high-quality customer support through various channels, including phone, email, and chat.
- Assist customers with inquiries related to insurance products, policy details, and claims processes.
- Communicate effectively with clients to understand their needs and provide appropriate solutions.
- Document customer interactions and maintain accurate records in the company's database.
- Collaborate with internal teams to resolve customer issues and improve service delivery.
- Stay updated on industry trends and changes in insurance regulations to provide informed support.
- Participate in training sessions to enhance product knowledge and customer service skills.
- Contribute to the development of customer support processes and best practices.
Qualifications
- Strong knowledge of insurance products and services.
- Excellent written and verbal communication skills.
- Ability to convey complex information in a clear and concise manner.
- Proficient in using customer support software and tools.
- Strong problem-solving skills and attention to detail.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Relevant certifications in insurance or customer service are a plus.
- Demonstrated ability to work collaboratively in a team environment.
Nice to have
- Experience in a customer support role within the insurance industry.
- Familiarity with CRM systems and customer support platforms.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Strong interpersonal skills and a customer-centric mindset.
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Job application FAQ
Last updated 6 November 2026
- How do I apply for Customer Support Officer at Mphasis?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Mphasis may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Customer Support Officer role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Customer Support Officer remote or on-site in Pune, Maharashtra?
- This listing is marked on_site with location Pune, Maharashtra. Confirm details on the job description before applying.
- What skills matter for this Customer Support Officer role at Mphasis?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.