Foundever
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Chennai · On-site · 5 days ago
Telecommunications Services · 10000+ Employees · Miami, US
Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions.
Hiring: Customer support and operations
What employees say
+ Good company to work with.
− No negative side or cons about the work culture.
More reviews on the company profile.
Interview experience · Product Manager
I applied for the role online and the recruiter reached out within a couple of weeks. She briefed me on the role and then asked me basic questions in the first round. I then had three more interviews with a variety of pa
Average difficulty · India · 190 reports
More interview insightsJob description
Overview
Foundever is hiring Customer Service Representatives for an international voice-based technical support process in Chennai.
Responsibilities
- Provide technical support for hardware, software, and networking-related issues.
- Maintain call quality and meet client-defined performance goals.
- Work flexible rotational shifts aligned with US business hours.
- Maintain accurate records of customer interactions and technical issues.
- Participate in the required interview and technical assessment rounds.
Qualifications
- Minimum qualification of Intermediate (10+2) or equivalent.
- Freshers who are undergraduates or graduates are eligible.
- Undergraduate candidates must not be regular college students.
- Age requirement: 18–35 years, as stated in the job posting.
- Excellent spoken English and communication skills.
- Strong knowledge of computer hardware, software, and networking concepts.
- Willingness to work from the office in Chennai.
- Flexibility to work US rotational shifts.
- Availability for five working days and two rotational or split weekly offs.
- Ability to join as soon as possible.
- Required documents must be available for background verification.
- Previous call centre experience is an advantage but not mandatory.
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Job application FAQ
Last updated 5 November 2026
- How do I apply for Customer Service Representative – India – Chennai at Foundever?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Foundever may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Customer Service Representative – India – Chennai role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Customer Service Representative – India – Chennai remote or on-site in Chennai, Tamil Nadu (+2 others)?
- This listing is marked on_site with location Chennai, Tamil Nadu (+2 others). Confirm details on the job description before applying.
- What skills matter for this Customer Service Representative – India – Chennai role at Foundever?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.