Atlas Copco
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Pune · On-site · 1-4 Yrs · 2 hours ago
10000+ Employees · Parsippany, US
Hiring: Customer support and operations
What employees say
+ The company organizes small onsite gatherings for festive occasions. They are willing to put a small budget toward these events, usually providing some basic food or small gifts fo
− Poor communication from upper management frequently leaves teams misaligned. The current manager prioritizes personal favoritism over performance, often singling out specific team
More reviews on the company profile.
Job description
Overview
To support sales by booking sales orders in SAP Act!, Do regular follow-ups with product companies for timely delivery of equipments to customer, communicate orders status to sales team as well as customer.
Responsibilities
- Order Booking:- Receive the order from sales team and dealers through C4C; Book order in SAP Act ; Communicate order acknowledgement to the customer / dealer; Extract updated pending order list from the system and share with sales team periodically; Inform customers on the status of the order periodically -In order to timely communicate and update system entries on orders.
- Master Data Creation :-a. Support for material master creation for OFA & OLP divisionfor via Popic/Mact tool and raising tickets to MDM HUBb. Timely review and validation of material master data.c. Support price revision on half yearly basis based upon the inputs shared from the BLM.d. Support for customer master creation for all zones in SAP Act
- Business Analysis & support: Support Zones, Marketing and Projects team on reports, analysis and other business support. Bank Guarantees preparation and coordination. Overall support the growth of AIF business.
- Reporting:- Extract standard reports from the system such as weekly booking, target achievement, receivable reports, etc.; Share the reports with Zonal Manager as required ;In order to achieve accurate and timely reporting.
- NPS:- To ensure roll out of NPS & follow up through reminders with customers on customer NPS feedback; Receive customer concerns, acknowledge and share with relevant department for resolution and follow up with direct customers & reports to Zonal Managers; In order to streamline NPS process and ensure feedback from customers.
Qualifications
- Excellent interpersonal skills and a team player.
- Excellent communications & co-ordination skills.
- Ability to plan and organize effectively, as well as set priorities.
- Advanced knowledge of Excel is a must.
- MS Office (including presentations)
- SAP knowledge will be added advantage.
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
- Knowledge/Educational requirements
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Job application FAQ
Last updated 6 November 2026
- How do I apply for Customer Support Officer - AIF 1 at Atlas Copco?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Atlas Copco may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Customer Support Officer - AIF 1 role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Customer Support Officer - AIF 1 remote or on-site in Pune, Maharashtra?
- This listing is marked on_site with location Pune, Maharashtra. Confirm details on the job description before applying.
- What skills matter for this Customer Support Officer - AIF 1 role at Atlas Copco?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.