Idox plc
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Enterprise Software & Network Solutions · 501 to 1000 Employees · Reading, United Kingdom
IDOX provides e-government software and managed services for local governments, central government agencies, and related public and private organizations. The company's software handles document and records management, workflows, knowledge management, Web access, online forms, and electronic licensing. IDOX also offers information management recruitment services, including both permanent and contract placement. Most of the company's revenues come from customers in the UK.
Hiring: Customer support and operations
What employees say
+ Work culture is good here,
− * Compensation growth lacks transparency, with unclear criteria for progression beyond a certain level. * Leadership tends to prioritize increasing headcount over improving efficie
More reviews on the company profile.
Interview experience · Salesforce Tech Lead
I recently had the opportunity to interview with the company, and I would like to share my feedback on the experience. Overall, I had mixed feelings about the process, as there were both positive and negative aspects tha
Average difficulty · Pune · 4 reports
More interview insightsJob description
Responsibilities
- Job descriptionCustomer
- Support AnalystService
- Support & AdministrationPune, India (Office Based)UK Office Hours (within 8am to 6pm)About the roleThe Service
- Support & Administration team provides critical business support, service desk support and administration for Idox. As part of the continued growth of this team, we are recruiting for a Customer
- Support. Analyst to provide high quality frontline support to both internal and external customers, ensuring a first-time fix where possible. The Customer
- Take ownership and a proactive approach to the management of requests, progressing through to resolution or further support as necessary.Fully triage requests, promoting continuous service improvement, and enabling self-service at every opportunity.Accurate recording of all relevant communications and actions into our service management system, in accordance with agreed procedures.
- Develop and maintain up to date detailed knowledge of the Company products in accordance with a personal development plan.Process licensing requests for Idox and 3rd party products and action these with suppliers or internally as required.Assist in processing the annual/quarterly/monthly renewals for subscription servicesWrite and maintain working processes with other duties to support the team, as defined by line management.
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Job application FAQ
Last updated 6 November 2026
- How do I apply for Customer Support Analyst at Idox plc?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Idox plc may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Customer Support Analyst role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Customer Support Analyst remote or on-site in Pune, Maharashtra?
- This listing is marked on_site with location Pune, Maharashtra. Confirm details on the job description before applying.
- What skills matter for this Customer Support Analyst role at Idox plc?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.