Sutherland
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Kochi · On-site · Oct 22
HR Consulting · 10000+ Employees · Pittsford, US
Sutherland partners with enterprises to drive digital transformation, optimize operations, and reinvent experiences by combining technology, business process excellence and digital engineering. With deep expertise in AI, automation, cloud, and analytics, we don't just enable change; we engineer digital outcomes. Sutherland digital outcomes.
Hiring: Customer support and operations
What employees say
+ Good for temporary work not for long time commitment
− Poor management communication . Change in policy without informing
More reviews on the company profile.
Interview experience · Service Delivery Manager
I would like to share some constructive feedback regarding my experience with the Sutherland interview process: Role clarity: The JD positioned the opportunity primarily as a Service Delivery Leadership role, with empha
Average difficulty · India · 1,019 reports
More interview insightsJob description
Overview
Customer Support Voice Process Associate
Responsibilities
- Role: Customer Support Voice Process
- Location: Kochi
- Work Mode: Work From Office
- Shift: Night Shift
- Eligibility: HSC / Any Graduate
- Utilize strong persuasion and convincing skills to promote services.
- Manage lead conversations effectively and ensure successful closures.
- Maintain accurate records of calls, leads, and follow-ups.
Qualifications
- Requirement: B2-level English proficiency
- Preference: Immediate Joiners
- Excellent verbal communication skills in English (mandatory).
- Strong interpersonal and customer-handling skills.
- Good knowledge of customer support processes.
- Ability to work in night shifts and from the office as required.
- Graduates and undergraduates are eligible to apply.
- Perks & Benefits
- Opportunity to develop strong emotional intelligence.
- In-depth knowledge of products and sercdvices.
- Build transferable professional skills.
- Learn customer education without aggressive selling.
- Enhance problem-solving and communication abilities.
- Scope to work on personal or side projects. .
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Job application FAQ
Last updated 6 November 2026
- How do I apply for Customer Support Voice Process Associate at Sutherland?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Sutherland may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Customer Support Voice Process Associate role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Customer Support Voice Process Associate remote or on-site in Kochi, Keralam?
- This listing is marked on_site with location Kochi, Keralam. Confirm details on the job description before applying.
- What skills matter for this Customer Support Voice Process Associate role at Sutherland?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.