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5001 to 10000 Employees · Chennai, India
Hiring: Engineering, Customer support and operations
What employees say
+ Great Company with lot of Perks
− Politics and favoritism outweigh merit, while new moms receive little consideration.
More reviews on the company profile.
Interview experience · Software Engineer
Feedback Good selection process with three interview rounds and proper testing. However, it feels disappointing that employees are later laid off due to AI-driven changes, despite demonstrating strong skills through suc
Difficult difficulty · Chennai · 260 reports
More interview insightsJob description
Overview
Start your career in product support engineering at Zoho as a Software Support Engineer in Visakhapatnam. This is a full-time position with a structured first ninety days, a named mentor, and genuine responsibility once you are through it.
Responsibilities
- The Software Support Engineer role at Zoho centres on diagnosing customer-reported problems in a live product and getting them to a real resolution. Expect log search, a ticketing system and SQL to be your working environment, and expect to be asked why you made a decision as often as what you built.
- Diagnose and resolve customer-reported product issues
- Reproduce problems and escalate with evidence attached
- Write and maintain troubleshooting documentation
- Track recurring issues and push for permanent fixes
- Keep customers informed with accurate status
- Document what you build so the next person does not have to reverse-engineer it
- Take part in reviews — both having your work reviewed and reviewing others’
Qualifications
- Troubleshooting
- SQL
- Log Analysis
- REST APIs
- Ticketing Systems
- Linux Basics
- Customer Communication
- Root Cause Analysis
- Documentation
- Escalation Handling
- Education: B.E./B.Tech (CSE/IT/ECE), BCA/MCA or B.Sc/M.Sc (Computer Science / IT). Candidates from any recognised university are welcome.
- Graduation year: 2023–2026 batches. Freshers and final-year students awaiting results may apply.
- Minimum 60% / 6.0 CGPA in the highest qualification (indicative — strong practical skills can offset this).
- Experience: 0–2 years in a related field, through internships, projects or prior full-time work.
- Technical skills: Troubleshooting, SQL, Log Analysis, REST APIs, Ticketing Systems, Linux Basics.
- Soft skills: clear written communication, the willingness to ask early rather than guess, ownership of your own work, and the patience to see a problem through.
- Annual CTC: ₹2,40,000 – ₹4,30,000 per year (2.4 LPA – 4.3 LPA), an indicative market range for this role in Visakhapatnam.
- Monthly equivalent: approximately ₹28,000 per month at the mid-point of the range.
- Currency: INR (₹).
- Performance bonus / variable pay as per Zoho's policy, reviewed annually.
- The exact offer is confirmed by Zoho based on your interview performance and current compensation.
- Flexible working hours around core collaboration time
- Modern hardware and the tool licences your role needs
- Internal knowledge sessions and access to senior reviewers
- Clear, written progression criteria rather than an annual surprise
- Employee referral and performance bonus schemes
- Team offsites and regular in-person time
- Support for internal mobility across teams
- Fixed monthly salary, paid on time
- Location: Visakhapatnam, Andhra Pradesh
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Job application FAQ
Last updated 13 November 2026
- How do I apply for Software Support Engineer at Zoho?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Zoho may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Software Support Engineer role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Software Support Engineer remote or on-site in Visakhapatnam, Andhra Pradesh?
- This listing is marked hybrid with location Visakhapatnam, Andhra Pradesh. Confirm details on the job description before applying.
- What skills matter for this Software Support Engineer role at Zoho?
- This is a mid-level Software Support Engineer role. Key skills include skills listed in the job description. Feedback AI highlights matched vs missing skills on your profile after signup.