Amazon
Create a free account
One signup unlocks everything for this job:
- See your personalized profile match score
- See the skills this role is missing for you
- Apply to this job and track your application
- Generate an AI cover letter for this role
Hyderabad · On-site · 3 days ago
Internet & Web Services · 10000+ Employees · Seattle, US
All Amazon teams and businesses, from Prime delivery to AWS, are guided by four key tenets: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that transform the way our customers live their lives and run their businesses.
Hiring: Engineering, Customer support and operations, Human resources
What employees say
+ Good compensation, Challenging work, Great tech stack
− Work life balance, middle management, Pushing AI down SDE's throat, not transparent management
More reviews on the company profile.
Interview experience · Application Engineer
4 to 5 Rounds, Initial phone screening will be done over phone. Then followed by 2 technical rounds, which have tech questions and coding problems to solve. some times bar raiser round. Then HM round followed by HR round
Difficult difficulty · India · 10,943 reports
More interview insightsJob description
Overview
Amazon's Network Control Center (NCC) owns real-time observability, situational awareness, and coordinated intervention across the network to rapidly detect and eliminate issues before the customer journey is degraded.
Responsibilities
- Own and drive bulk recovery action for D2 customers, including data validation, stakeholder coordination, and flawless execution.
- Publish customer-facing mass communications, independently assessing situations and advocating for the most customer-centric path forward.
- Manage high-severity incidents by collaborating cross-functionally to mitigate risks to business, customer experience, and associate experience.
- Serve as the liaison between business analyst teams, product teams, and recovery stakeholders on complex issues requiring data assistance or tooling alignment.
- Execute high-impact mitigation actions using various tools while performing quality checks to ensure ideal customer outcomes.
- Plan, prioritize, and deliver team-related projects, balancing day-to-day operations with longer-term improvement initiatives.
- Identify process improvement opportunities, propose changes, and amend SOPs once approved.
Qualifications
- Work flexible shifts including nights, weekends, or holidays in a 24/7/365 environment
- Bachelor's degree or equivalent, or experience driving internal cross-team collaboration
- Experience working with Microsoft Word, Excel and PowerPoint
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Work all days and shifts, including overtime (24 hours a day, 7 days a week operation, including holidays)
- Experience working with data and leveraging analytics to make decisions
- Experience creating and delivering written and oral communications for technical and non-technical audiences
- Experience managing multiple projects, prioritizing, planning, and managing time
- Experience in a highly agile environment
- Experience in content writing
Strengthen your match score
Free PRACTICE assessments add verified skill signals that can boost how roles rank for you — optional, not required to browse or apply.
Sign up — start free PRACTICE →Want match scores and deeper insight? Create a free candidate profile
Job application FAQ
Last updated 7 November 2026
- How do I apply for Program Specialist, NCC, Network Control Center, Amazon Customer Service at Amazon?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Amazon may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Program Specialist, NCC, Network Control Center, Amazon Customer Service role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Program Specialist, NCC, Network Control Center, Amazon Customer Service remote or on-site in Hyderabad, Telangana?
- This listing is marked on_site with location Hyderabad, Telangana. Confirm details on the job description before applying.
- What skills matter for this Program Specialist, NCC, Network Control Center, Amazon Customer Service role at Amazon?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.