Tata Communications
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Chennai · On-site · 3-5 Yrs · Oct 27
Cable, Internet & Telephone Providers · 5001 to 10000 Employees · Mumbai, India
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Hiring: Customer support and operations
What employees say
+ Work life balance Hybrid mode
− Salary is very low for every one as compared to market
More reviews on the company profile.
Interview experience · Software Engineer
There's total 3 round of interview process, first one is basic HR discussion then 2nd one is technical round and finally HR discussion on company policy and salary terms, overall moderate experience
Average difficulty · Pune · 404 reports
More interview insightsJob description
Overview
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Responsibilities
- Provisioning, Testing, and Migration Engineer will be responsible for provisioning, configuring, and troubleshooting access network and services for enterprise customers. The role demands a strong technical foundation in Carrier Ethernet, IP routing, and switching, alongside the ability to manage escalations and support field engineers. This is a hands-on role requiring
- adherence to agile delivery processes, stakeholder communication, and the flexibility to work in secure environments or shifts.
- Provision and configure access networks manually and through automation tools.
- Engage with relevant workgroups to ensure that Outages & Migration activities will improve Network performance, remove legacy platforms, and consolidate Network resources whilst ensuring minimum impact and disruption to End Users and other Customer platforms. Identify and resolve network provisioning failures, determining root causes and recommending corrective actions.
- Support field engineers remotely for commissioning new services. Optimize provisioning processes for agile and timely delivery. Manage escalations within the team and ensure clear communication with stakeholders.
- Perform throughput and performance testing using tools like Wireshark and Geoprove.
- Troubleshoot enterprise voice provisioning issues, including SIP PRI. Conduct network validations and assist in migrations with minimal service interruptions.
Qualifications
- Experience in working on various Vendor platforms, Transmission systems and Network management system applications such as Huawei U2000, Cisco EPM, Nokia NFM, and TeMIP. Experience working in access aggregates Cisco ASR, Juniper and Huawei, IP access routers CISCO NCS540, ASR903.
- Experience with enterprise voice switching and provisioning - C20, Ribon SBC, Ribon PSX. Excellent troubleshooting skills, with the ability to articulate issues clearly. Hands-on experience with packet tracing and analysis tools like Wireshark and Geoprove.
- Experience in working on various Vendor platforms, Transmission systems and Network management system applications such as Huawei U2000, Cisco EPM, Nokia NFM, and TeMIP.
- Experience working in access aggregates Cisco ASR, Juniper and Huawei, IP access routers CISCO NCS540, ASR903
- Strong expertise in Carrier Ethernet, IP management, routing, and switching. Proficiency in networking protocols such as VLAN encapsulation, MPLS, L2/L3
- Certifications: CCNA/CCNP.
- Adaptability to flexible time schedules and the ability to work independently. Effective verbal and written communication skills. "Can-do" attitude with excellent time management and multitasking capabilities.
- Workplace Health And Safety (WHS) Responsibilities
- Actively contribute to maintaining a safe and compliant workplace. Adhere to all workplace health and safety standards.
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Job application FAQ
Last updated 7 November 2026
- How do I apply for Sr Customer Service Executive - Provisioning & Configuration at Tata Communications?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Tata Communications may attach structured assessments to interview rounds after you apply.
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- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Sr Customer Service Executive - Provisioning & Configuration remote or on-site in Chennai, Tamil Nadu?
- This listing is marked on_site with location Chennai, Tamil Nadu. Confirm details on the job description before applying.
- What skills matter for this Sr Customer Service Executive - Provisioning & Configuration role at Tata Communications?
- This is a senior Sr Customer Service Executive - Provisioning & Configuration role. Key skills include skills listed in the job description. Feedback AI highlights matched vs missing skills on your profile after signup.