Phenom People Pvt Ltd
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Visakhapatnam · On-site · 2-5 Yrs · Oct 27
Computer Hardware Development · 1001 to 5000 Employees · Ambler, US
Phenom People delivers the Phenom Talent Experience Management (TXM) platform to transform the talent journey from interested candidates to thriving employees to enthusiastic brand advocates, while helping HR evolve from being a cost center to a revenue generator. Redefining the entire talent experience through a single platform approach, Phenom’s TXM platform provides companies with a unified solution which delivers a Career Site, CRM, CMS, Chatbot, SMS, Internal Mobility & Referrals, University Recruiting, Talent Analytics, and AI. Our platform is built on artificial intelligence (AI), which drives personalization, automation, and accuracy for candidates, recruiters, employees, and management. We believe people should be happy and inspired by their jobs—just as we are. That simple belief fuels our collective desire to fundamentally transform the talent journey, and achieve our mission to help a billion people find the right job.
Hiring: Engineering, Customer support and operations
What employees say
+ Honestly my experience has been quite different. The company certainly has high expectations, but I've always seen that as a reflection of its commitment to delivering quality and
− Upskilling is something that can be improved.
More reviews on the company profile.
Interview experience · Product Manager
First an AI voice interview The AI was very inadepts at asking coherent questions. Example: I was replying to its questions, after answering it, it said, I am sorry I do not have a answer to you question even though I h
Average difficulty · India · 253 reports
More interview insightsJob description
Overview
Phenom People is a rapidly growing software company that is revolutionizing the way companies attract, engage, and retain top talent.
Responsibilities
- Phenom Intro:
- Phenom People is a rapidly growing software company that is revolutionizing the way companies attract, engage, and retain top talent. We are seeking a highly skilled and experienced Senior Technical Support Engineer, IX to join our dynamic team in Hyderabad, Telangana, India.
- As a Senior Technical Support Engineer, IX, you will be responsible for providing exceptional technical support to our clients who use our revolutionary recruitment software, RX. You will be the go-to person for troubleshooting and resolving technical issues, as well as providing guidance and training to our clients on how to best utilize our software.
- Job Description:
- technical support to our clients who use our revolutionary recruitment software. You
- will be the go-to person for troubleshooting and resolving technical issues, as well as
- providing guidance and training to our clients on how to best utilize our software.
- ● Provide technical support to clients via phone, email, and chat
- ● Troubleshoot and resolve technical issues related to our recruitment software
- ● Collaborate with our development team to identify and resolve complex technical
- ● Conduct training sessions for clients on how to use our software effectively
- ● Document and track all technical support requests and resolutions in our system
- ● Continuously monitor and improve the overall performance and stability of our
- ● Stay up-to-date with the latest industry trends and advancements in recruitment
- What You've Done:
- ● Bachelor's degree in Computer Science, Information Technology, or a related
- ● Minimum of 2 years of experience in technical support, preferably in the software
- ● Hands on experience on integrations and API’s
- ● You are a critical thinker, quick learner, and can adapt in an agile fast paced
- environment
- ● Should excel in troubleshooting and demonstrate curiosity in all aspects of
- problem solving
- ● Should be passionate about Web design, Content Management System (CMS),
- self help, technical documentation and have a deep understanding about
- Knowledge Centered Service (KCS)
- ● Strong knowledge of recruitment technology and processes
Qualifications
- ● Excellent communication and interpersonal skills
- ● Ability to work independently and in a team environment
- ● Strong problem-solving and analytical skills
- ● Proven track record of providing exceptional customer service
- ● Willingness to work flexible hours, including weekends and holidays, as needed
Benefits
- ● We want you to be your best self and to pursue your passions!
- ● Health and wellness benefits/programs to support holistic employee health
- ● Flexible hours and working schedules, as well as parental leave for new parents
- ● Growing organization with career pathing and development opportunities
- ● Tons of perks and extras in every location for all Phenoms!
- Diversity, Equity, & Inclusion:
- Our commitment to diversity runs deep! Diversity is essential to building phenomenal
- teams, products, and customer experiences. Phenom is proud to be an equal
- opportunity employer taking collective action to build a more inclusive environment
- where every candidate and employee feels welcomed. We recognize there is more to be
- done. Our teams are committed to continuous improvement until these powerful ideas
- are ingrained in our culture for Phenom and employers everywhere!
- We operate 24x7 which can involve working during one of the below shifts (not
- limited to - shift timing might change based on business requirements)
- ● AMER hours - (EST - 5.30 PM/ 6.30 PM IST or PST - 9 PM/ 10 PM IST onwards
- depending on Daylight Savings Time)
- ● EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Daylight Savings Time
- ● APAC hours - 5.30 AM IST onwards
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Job application FAQ
Last updated 7 November 2026
- How do I apply for Technical Support Engineer - IX at Phenom People Pvt Ltd?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Phenom People Pvt Ltd may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Technical Support Engineer - IX role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Technical Support Engineer - IX remote or on-site in Visakhapatnam, Andhra Pradesh?
- This listing is marked on_site with location Visakhapatnam, Andhra Pradesh. Confirm details on the job description before applying.
- What skills matter for this Technical Support Engineer - IX role at Phenom People Pvt Ltd?
- This is a mid-level Technical Support Engineer - IX role. Key skills include skills listed in the job description. Feedback AI highlights matched vs missing skills on your profile after signup.