Infosys BPM
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Bengaluru · On-site · 0-3 Yrs · 1 hour ago
Information Technology Support Services · 10000+ Employees · Bengaluru, India
Infosys BPM Ltd., the business process management (BPM) subsidiary of Infosys Ltd. (NYSE: INFY), was established in April 2002. We offer integrated end-to-end transformative BPM services, and have journeyed through the table-stakes of effectiveness and efficiency with an ever-increasing focus on enhancing stakeholder experience and empathy. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, United Kingdom, Germany, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia. We have been consistently ranked among the leading BPM companies globally, winning more than 60 awards and recognitions in the last 5 years from key industry body and associations including SSON, GSA, and NASSCOM, among others.
Hiring: Customer support and operations
What employees say
+ Microsoft client exposure Good corporate experience Night shifts were tiring Attendance/location processes were a bit complicated Overall, decent experience
− Night shifts can be exhausting. Workload can get unpredictable. Strict work-location requirements. Attendance processes can be confusing. Limited flexibility in some situations.
More reviews on the company profile.
Interview experience · Senior Software Engineer
The interview process was structured and focused on both technical depth and practical problem-solving. The first round covered my experience, current project, technical responsibilities, and core concepts related to Ja
Easy difficulty · Bengaluru · 732 reports
More interview insightsJob description
Overview
Roles and Responsibilities Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.Handle international voice process calls with professionalism and accuracy.Utilize strong communication skills to effectively address customer issues and provide solutions.Maintain a high level of product knowledge to answer complex que
Responsibilities
- Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.Handle international voice process calls with professionalism and accuracy.
- Utilize strong communication skills to effectively address customer issues and provide solutions.
- Maintain a high level of product knowledge to answer complex questions about products/services.
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Job application FAQ
Last updated 9 November 2026
- How do I apply for Customer Service Specialist, Technical support at Infosys BPM?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Infosys BPM may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Customer Service Specialist, Technical support role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Customer Service Specialist, Technical support remote or on-site in Bengaluru, Karnataka?
- This listing is marked on_site with location Bengaluru, Karnataka. Confirm details on the job description before applying.
- What skills matter for this Customer Service Specialist, Technical support role at Infosys BPM?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.