au small finance bank
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Jaipur · On-site · Nov 2
Banking & Lending · 1001 to 5000 Employees · Delhi, US
Hiring: Customer support and operations, Human resources
What employees say
+ Salary at the top of the grades
− Lala company. Literally. Not as an insult.
More reviews on the company profile.
Interview experience · Data Engineer
It was a pure technical round with the one of the vp of data engineering. He asked most of the fundamentals of sql and asked me to write some of the sql queries.
Average difficulty · Jaipur, Rajasthan · 65 reports
More interview insightsJob description
Overview
Customer Service Representative - Video banking Regional Office Jaipur, Jaipur, Rajasthan, India Full Time
Responsibilities
- Attend customer queries through video banking channels in a professional and timely manner.
- Assist customers with account-related services, banking transactions, and product information.
- Verify customer identity and documents as per bank policies and regulatory guidelines.
- Provide information on banking products such as savings accounts, current accounts, fixed deposits, loans, and digital banking services.
- Resolve customer concerns and escalated complex issues to the concerned team when required.
- Maintain high standards of customer service and customer satisfaction.
- Ensure compliance with internal policies, regulatory requirements, and quality standards.
- Achieve assigned productivity, quality, and service-level targets.
- Maintain accurate records of customer interactions and transactions.
Qualifications
- Excellent communication and interpersonal skills.
- Good knowledge of banking products and services.
- Basic computer proficiency and familiarity with digital banking platforms.
- Strong customer service orientation and problem-solving skills.
- Ability to work in rotational shifts.
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Job application FAQ
Last updated 12 November 2026
- How do I apply for Customer Service Representative - Video banking at au small finance bank?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. au small finance bank may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Customer Service Representative - Video banking role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Customer Service Representative - Video banking remote or on-site in Jaipur, Rajasthan?
- This listing is marked on_site with location Jaipur, Rajasthan. Confirm details on the job description before applying.
- What skills matter for this Customer Service Representative - Video banking role at au small finance bank?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.