Overview

Our Story At Alight, we believe a company’s success starts with its people.

Responsibilities

• Configure, and maintain JIRA projects, issue types, screens, workflows, schemes, permissions, and notification settings.
• Create and manage project templates and reusable configuration standards to support consistency across teams and business units.
• Support established custom fields, field configurations, issue layouts, request forms, and automation rules to meet evolving business requirements.
• Optimize JIRA workflows to improve operational efficiency, governance, and reporting accuracy.
• Configure and support JIRA Software capabilities aligned with engineering and support team needs.
• Evaluate, implement, configure, and support Atlassian Marketplace add-ons to extend JIRA functionality.
• Partner with Tech Leads and business stakeholders to identify appropriate solutions for roadmap planning, test management, time tracking, reporting, and workflow enhancement.
• Perform add-on compatibility reviews, upgrade assessments, and impact analysis for new releases.
• Ensure add-ons are implemented in accordance with enterprise security, compliance, and support standards.
• Troubleshoot and resolve JIRA configuration issues, permission problems, workflow errors, and reporting inconsistencies.
• Support platform upgrades, enhancement requests, testing, and release readiness activities.
• Document system configurations, standards, and implementation procedures to ensure supportability and operational continuity.
• Maintain alignment with change management, security, governance, and service support processes.
• Work closely with cross-functional teams including engineering, PMO, service delivery, operations, and enterprise application teams.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
• 5–8+ years of experience working with Atlassian JIRA administration and configuration
• Proven experience with JIRA project configuration, template configuration, custom fields, workflow customization, permissions and schemes, dashboard and analytics/report creation, and Atlassian add-on / plugin implementation.
• Hands-on experience supporting Agile/Scrum and Kanban projects
• Strong understanding of software development lifecycle (SDLC), Agile methodologies, and release processes.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Exposure to enterprise governance, access control, audit, and change management practices.
• Atlassian certifications are a plus.
• Writing effective AI prompts for enterprise use cases
• Creating and managing Rovo/Copilot agents to automate workflows and knowledge discovery
• Leveraging Rovo for contextual insights, search, and productivity enhancement across Atlassian tools
• Connecting JIRA/Confluence data to Copilot experiences
• Supporting cross-platform workflows between Atlassian and Microsoft environments
• Understanding data governance, permissions, and security considerations for AI integrations
• Exposure to AI-driven workflow automation, knowledge management, or developer productivity tools.
• Atlassian JIRA Software
• JIRA workflows, screens, schemes, and permissions
• Custom fields and field configurations
• Dashboards, filters, and reporting
• Microsoft SharePoint, Power Platform

Nice to have

• Familiarity with JIRA automation, scripting, or advanced configuration tools such as:
• ScriptRunner
• Automation for Jira
• JMWE / JMCF
• Zephyr
• Strong communication skills
• Strong configurational and analytical skills
• Detail-oriented with a focus on data accuracy
• Strong stakeholder engagement skills
• Delivery-focused with Agile mindset
• Forward-looking mindset toward AI-enabled productivity and automation