Johnson Controls Ltd
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Pimpri-chinchwad · On-site · 8-11 Yrs · 4 days ago
Machinery Manufacturing · 10000+ Employees · Cork, Ireland
Johnson Controls, a global multi-industrial company, and Tyco, a global fire and security provider, have combined to create Johnson Controls International plc, a global leader in building products and technology, integrated solutions and energy storage. This merger brings together best-in-class product, technology and service capabilities across controls, fire, security, HVAC, power solutions and energy storage, to serve various end markets including large institutions, commercial buildings, retail, industrial, small business and residential. Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 117,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities.
Hiring: Engineering, Customer support and operations
What employees say
+ Good for a startup company in the security domain
− Nothing observed during the work
More reviews on the company profile.
Interview experience · Sales Representative
A telephonic interview followed by one to one interview. It was an easy process not much hassle. You need to be sure and certain about your skills among the interviewer
Average difficulty · Gurgaon, Haryana · 8 reports
More interview insightsJob description
Overview
We are seeking a dynamic and experienced individual to lead and support our technical support team.
Responsibilities
- Supervise and mentor the technical support team, ensuring optimal performance
- Assist in recruiting, onboarding, and training new team members
- Monitor team productivity, provide feedback, and conduct performance evaluations
- Foster a positive and collaborative team culture that encourages problem-solving and innovation
- Oversee day-to-day technical support activities, ensuring timely resolution of customer issues
- Act as the escalation point for complex technical issues and ensure resolution within SLA timelines
- Monitor support metrics (e.g., response times, resolution rates, customer satisfaction) and drive continuous improvement
- Collaborate with other departments to resolve technical issues and enhance service delivery
- Identify and implement process improvements to enhance support efficiency
- Develop and maintain documentation, FAQs, and knowledge base articles
- Analyze support trends, generate reports, and provide recommendations to senior management
- Ensure high levels of customer satisfaction by delivering prompt and effective support
- Implement customer feedback to refine support processes and enhance user experience.
- Adhere to JCI policies, guidelines and procedures pertaining to the protection of information assets
- Adhere to JCI product security standards and guidelines for secured software product development
- The software, licenses, shall be deployed and used only in accordance with JCI licensing agreements
- Unless provided in the applicable license, notice, or agreement, copyrighted software shall not be duplicated, except for backup and archival purposes
- Any software that is acquired illegally or does not have a valid license shall not be deployed or used. Copying of third-party materials without an appropriate license is prohibited
- The employees, contractors or third-party personnel shall not copy, extract or reproduce in any way, copyrighted material from the Internet on information systems provided by organization, other than permitted by copyright law
- Implement appropriate physical and technical safeguards to protect the confidentiality, integrity and availability of information assets
- All employees, contractors and third parties shall be responsible to report all information security incidents, alerts, warnings and suspected vulnerabilities, in a timely manner, and share such information only with authorized personnel
Qualifications
- Overall 8+ Years of experience with 3+ years of experience in technical/customer support, and experience in team management, with a demonstrated track record of success
- Excellent verbal and written communication skills (email writing skills)
- Strong troubleshooting and problem-solving skills
- Proficiency in Microsoft Office Excel and Power point
- Experience with Salesforce is a must
- Strong customer service know-how
- Good interpersonal and problem-solving skills
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Job application FAQ
Last updated 6 November 2026
- How do I apply for Associate Manager - Customer Service at Johnson Controls Ltd?
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- Is Associate Manager - Customer Service remote or on-site in Pimpri-Chinchwad, Maharashtra?
- This listing is marked on_site with location Pimpri-Chinchwad, Maharashtra. Confirm details on the job description before applying.
- What skills matter for this Associate Manager - Customer Service role at Johnson Controls Ltd?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.