Prefer FeedbackAI in Google? Add us as a preferred source for India tech hiring and match explainers.
IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.
Established in 1998, with a 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 85 marquee customers globally. IGT’s global footprint consists of 31 delivery centers in China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam.
IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC® Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements.
Founded 1998Revenue $1 to $5 billion (USD)CEO approval 62%Business outlook 68%
Office locations
Knoxville, TN, United StatesDubai, United Arab EmiratesDalian, Fujian, ChinaMuntinlupa, PhilippinesAlabang, PhilippinesAlabang, PhilippinesAlabang, PhilippinesAlabang, PhilippinesAlabang, PhilippinesIloilo, PhilippinesManila, Manila, PhilippinesGuangzhou, Guangdong, China
1
Open roles tracked
0
Posted last 7 days
1
Posted last 30 days
Jobs at Atain ranked for your profile
Open roles at this company sorted by AI match score — skills, experience, and company fit when you are signed in. Guests browse the same roles on the public job board.
+ The process was good. I mean, the knowledge of having GDS is great.
− I worked at IGT Solutions (now ATAIN) for around a year, and unfortunately, my experience raised serious concerns about the way performance is managed.
During my time there, I per
Employee voices
Recent Glassdoor reviews · 5,858 total
Customer Service Representative (CSR)· BengaluruFormer employee1.0/5
Concerns about manipulated performance metrics affecting customer service
Pros: The process was good. I mean, the knowledge of having GDS is great.
Cons: I worked at IGT Solutions (now ATAIN) for around a year, and unfortunately, my experience raised serious concerns about the way performance is managed.
During my time there, I personally observed practices that appeared focused more on manipulating performance metrics than genuinely improving customer service. This included instances where calls were disconnected and other practices that seemed designed to influence performance-based incentives and ratings. I also witnessed situations where ratings appeared to be manipulated or influenced internally.
What concerns me most is that these practices can directly affect the customer experience while also creating a misleading picture of how the process is actually being handled.
Since this was an Expedia process, I believe Expedia should be made aware of how its customer service operations are being managed by its outsourcing partner. A company can have a strong brand, but if its processes are being handled this way, it can ultimately damage the brand's reputation.
I hope ATAIN/IGT and Expedia take these concerns seriously and look into how performance metrics and customer interactions are actually being managed on the ground. Not all are corrupted but 90% of the company is. Those who are not corrupted they are targetted
Customer Service Representative· BengaluruFormer employee1.0/5
High turnover and unrealistic demands make for a tough job
Pros: There's no pros to this company
Straight up negative review, nothing
Cons: Absolutely worst company/process I ever worked for.
I came to Glassdoor specifically to rate this company.
Terrible, the employee turnover is very high. They're constantly hiring because most of the new joinees leave once they begin realizjng the reality of floor production.
They had 2 process's running (in 2026)
Expedia & Etihad
First of all, getting in and thriving alone is very difficult—if you're in flights lob(line of business)
The process requires you to be technically competent, which I am not gonna go into. But know this, this is not going to be every one's tea or bread or whatever.
Once you get it, where do u want me to start?
You will struggle from finding headsets, to dysfunctional system, to lower quality employees, to bullying, not able to get breaks—trust me they don't allow you breaks, because WFM has this requirement for certain number of employees within an interval. You go to get a permission to have break, they'll rejec it 7-8 ou lt of 10 times.
If you're in live chat, get ready to take 2 chats and be on a call too.
Taking 2 chats on any other process is fine, but the flight tools - Amadeus & Farelogix is not supposed to be, it's not possible to service two calls/chats at a time while working on this extremely cognitively demanding tools. It's keen to working on Java/Linux/ or let's say coding softwares.
I mean, if you're that competent and capable of operating on such advanced softwares you should expect better pay, but trust me, your salary is all you get.
If someone tells you, which you will be told—40-50-60k with incentives,
You may stop imagining and it's best to quit sooner than later, or if you want to continue, best to accept these realities and prepare for what's obviously to come.
Customer Service Representative· Gurgaon, HaryanaEasydecline offer
Worst interview process... This people will treat you as a servent here ... They just want labour for company. Full of office politics even in interview they will tell you to sit for 7 hrs ... Just waste of time ... Also while taking interview they will tell different thing for salary, working hrs and job role after that they will change everything in offer letter
The selection process consists of three critical stages: it begins with an Online Assessment to evaluate core aptitude and coding logic, followed by a deep-dive Technical Round focusing on your mentioned tech stack, and concludes with a combined HR and Managerial Round to assess project fit, shift flexibility, and behavioral alignment
Sample questions
Why you want to join IGT
Voice Process· PuneAverageno offer
first round was HR round then followed by versent test, the versent test score should be atleast 60 percent to qualify into the next round, then 2 operational round will be there, then you finally get placed
Sample questions
1. tell me about yourself
2. about your family background
3. what are yours goals
Process Associate· Gurgaon, HaryanaEasyaccept offer
So easy. Just be confident! Everything will be sorted down. Come guys. You are the human beings mastery a language is nothing. See, do work on basic questions and work on English and you are done! That’s simple
Sample questions
Compare your city with Gurgaon?
Interviewer will give you a random topic and you will have to speak at least 1-2 mins!
If you have a chance where do you want to go?
Customer Support· IndiaEasyaccept offer
easy and quick, only 2 rounds, and flexible. online, not at all difficult. onboarding is also very quick and easy. Overall very easy. Anybody can crack with only good or average com skillss.
