Information Technology Support Services · 10000+ Employees · Newark, US
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Hi, We’re Concentrix and we power the brands of the future. Some call us the global technology and services leader, but we’re so much more — Human-centered, tech-powered, intelligence fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale, across the entire enterprise, helping over 2000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of our mission lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets, Concentrix Corporation (NASDAQ: CNXC): virtually everywhere. Visit concentrix.com to learn more.
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What employees say
+ Good thing about cnx is Growth, culture and people
− Too much politics, they make you work outside hours without paying anything
Recent Glassdoor reviews · 57,695 total
Pros: Good thing about cnx is Growth, culture and people
Cons: Too much politics, they make you work outside hours without paying anything
View on GlassdoorPros: It can be a good starting point for someone looking to gain corporate experience.It adds valuable experience to your resume, especially for customer support and BPO-related roles.It helps employees learn professional processes and customer-handling skills.
Cons: One of the biggest drawbacks is that the work environment is heavily focused on targets and productivity, sometimes at the cost of quality. If an agent has good stats and meets the required targets, mistakes may be overlooked as long as they are not caught. As a result, many agents gradually learn to focus mainly on closing threads and meeting their numbers rather than ensuring that their responses are accurate and genuinely helpful to the customer. This is not entirely the agents’ fault, because the same target-oriented approach can also be seen among some TLs and SMEs, where meeting numbers often seems to take priority over proper guidance, and sometimes the people responsible for resolving doubts may themselves lack sufficient process knowledge. There are still employees who genuinely care about perfection, accuracy, and accountability for the responses they send, but the pressure to meet targets can leave them with very little choice but to prioritize speed over quality. Overall, the culture can sometimes create a situation where “closing the thread” becomes more important than actually solving the customer’s problem correctly.
View on GlassdoorPros: Mine shift is good and fix week off
Cons: Need to improve management. Always they support each other Not help to advisors
View on GlassdoorPros: I recently joined Concentrix as a Senior Representative – Operations in the Australian Mortgage process. The pre-process training was well structured and provided a good introduction to the mortgage domain, processes, and required concepts. The training helped me understand the fundamentals and build confidence before moving into the process. The work environment is professional, and there is a good opportunity to learn and develop domain knowledge.
Cons: As I am still new to the process and it's my first job, I am currently getting familiar with the work.
View on GlassdoorPros: Good learning opportunity, especially for freshers. Professional work environment. Opportunity to work with international processes. Helpful exposure to operations and corporate work culture. Salary is generally paid on time. Good place to build experience and strengthen your resume.
Cons: Early shift starting at 4:30 AM can be challenging Career growth depends partly on process requirements and available opportunities. challenging for Advice to Management: Consider extending free cab transportation to male employees as well, especially for very early shifts such as 4:30 AM. This would provide additional convenience and support for employees commuting at unusual hours.maintaining a regular sleep routine. Extending free cab services to male employees would make commuting more convenient.
View on GlassdoorCompany review data sourced from Glassdoor.
Glassdoor salary estimates for top hiring roles
| Role | Location | Median | Range (LPA) | Reports |
|---|---|---|---|---|
| Manager Engineering | India | 20.9 LPA | 19.4 LPA – 22.6 LPA | 1 |
Salary benchmarks are estimates from Glassdoor and may differ from individual job listings.
India-scoped Glassdoor interview reports · 1,176 total · avg difficulty 2.7/5 · 1,168 questions indexed
The interview process was of 2 rounds The first round was a communication round where I was given a topic and asked to speak about it. Asked C/C++ questions based on my resume and presented different real-life situations, asking how I would handle and overcome them.
Sample questions
It starts with resume screening, followed by initial HR screening for basic alignment. Candidates then undergo technical or skills assessments, followed by in-depth behavioral interviews with management. The process concludes with final evaluations, background checks, and an official job offer
Sample questions
Very long made wait whole day while had told the procedure would be 3 hour only , went at 10 and then went to make wait till 10 , 3 rounds each taking 15 mins but the time in bw to wait idle 3-4 hours each
Sample questions
It was really easy if you average in English, they ask only simple questions to understand if you are able to frame sentences and communicate in English. No tough questions are asked.
Sample questions
Going through resume and knowledge check about windows and adobe. Show know how to pitch in sales. Should know the technical parts of windows and Mac in order to clear the ops round
Sample questions
Questions reported by interview candidates on Glassdoor; edited for clarity. Not guaranteed to match your exact interview.
Top hiring roles: Engineering
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