Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPS partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries. One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 30,000 Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and the Philippines. Our Pride: We are part of the RP-Sanjiv Goenka Group, one of India’s fastest growing and most diversified conglomerates. Driven by innovation, sustainability, and a commitment to excellence, the Group excels in power, carbon black, consumer goods and retail, media and entertainment, IT-enabled services, and sports. In our relentless pursuit of making it happen, for our clients, colleagues, communities, and investors, we enable an environment of hyperfocus, collaboration, deep domain expertise, and real-world practice that is built on cutting-edge tech, data, and analytics. Our Culture: Our people are at the heart of everything we do. From our policies to our technology, we leverage each aspect to enable our workforce to bring their best and true selves to work. By fostering a culture of trust, we are building a unified "One Firstsource" community where every employee feels valued, supported, and motivated to contribute to our collective success. To know more about us, visit https://www.firstsource.com/
Office locations
11
Open roles tracked
0
Posted last 7 days
11
Posted last 30 days
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What employees say
+ GOOD to working in FSL as associate with PIDM process. Better place to work
− GOOD to working in FSL as associate with PIDM process
Recent Glassdoor reviews · 4,464 total
Pros: GOOD to working in FSL as associate with PIDM process. Better place to work
Cons: GOOD to working in FSL as associate with PIDM process
View on GlassdoorPros: 1.Good learning environment for developing operational and process-related skills. 2.Exposure to multiple systems, tools, and client requirements. 3.Supportive colleagues and teamwork-oriented culture. 4.Opportunity to improve communication, analytical, and problem-solving skills. 5.Stable work environment with structured processes.
Cons: 1.Work can be repetitive depending on the process 2.Tight deadlines and productivity targets may create pressure 3.Limited flexibility in some processes due to strict client guidelines 4.Career growth opportunities can vary by project and business requirements 5.Work-life balance may be challenging during high-volume periods
View on GlassdoorPros: Supportive team environment, good learning opportunities, exposure to diverse projects, stable work culture, and development of communication and customer service skills.
Cons: Workload can be demanding during peak periods, limited growth opportunities in some roles, occasional process changes, and work-life balance may vary by project.
View on GlassdoorPros: Good learning for freshers in healthcare BPO, supportive Staffs, opportunity to grow into Team Lead within 2-3 years, exposure to US healthcare processes.
Cons: Shift timings can be demanding, work pressure during month-end/quarter-end.
View on GlassdoorPros: First source Solutions provides a supportive and collaborative work environment with good learning opportunities. The company helps employees develop their skills through hands-on experience, teamwork, and exposure to various business processes. Colleagues and managers are generally supportive, creating a positive workplace culture. Additionally, the organization offers stable employment and opportunities to enhance professional growth and industry knowledge
Cons: While the company provides a good work environment, work-from-home opportunities are comparatively limited. Greater flexibility in remote working arrangements could further enhance employee satisfaction and work-life balance.
View on GlassdoorCompany review data sourced from Glassdoor.
Glassdoor salary estimates for top hiring roles · 4,618 salary reports on Glassdoor
| Role | Location | Median | Range (LPA) | Reports |
|---|---|---|---|---|
| Engineering | India | — | — – — | — |
Salary benchmarks are estimates from Glassdoor and may differ from individual job listings.
India-scoped Glassdoor interview reports · 205 total · avg difficulty 2.6/5 · 211 questions indexed
2 rounds, both virtual. Interviewer was good, tried to understand everything about my profile. Asked mostly about Gen AI, RAG, How to handle hallucianation. Azure AI search. What is hybrid search, reranker
Sample questions
Related to process and how to handle the team in some situations Application and resume screening Initial screening interview First round interview Skills and experience knowledge Key things evaluation Communication and professionalism Problem solving abilities
HR Round (Telephonic & Face to Face) - Assessments ( Aptitude & Typing Test) - Ops Round (Telephonic & Face to Face). The overall process was easy and completed in a day. Very less waiting time & courteous recruiters
Sample questions
There was initial screening done by HR, then there was typing test, then English grammar test by the communication quality expert, then the manager round where several process managers interviewed and later once again there was another HR round and in total it was five rounds of interview and as there was several people giving interview it took from morning till late in the evening, I would say almost night for the interview process to get over with.
Sample questions
It depends from process to process can't describe a particular one it's different for Voice and non voice and technical,It depends from process to process can't describe a particular one it's different for Voice and non voice and technical,
Sample questions
Top hiring roles: Engineering
Last updated 17 September 2026
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