Five9

I went through an extensive interview process for an Engineering Operations Manager role starting in late December 2025. The process included four rounds of interviews: - Initial screening - Technical/functional rounds - Stakeholder discussions - Leadership round Between January and February 2026, there were multiple communications and follow-ups regarding feedback, alignment, and next steps. The overall feedback shared during this phase was very positive, and I was informed that the team was happy to move forward. Compensation discussions were also aligned, indicating that the process was moving toward the offer stage. --- Timeline & Process: - March 6, 2026: Submitted all required documents for offer processing - Initial commitment: Offer to be released by April 2, 2026 Post document submission, I was consistently informed by the HR SPOC that: - Budget was being approved - Offer was in progress and nearing release However, after April 2, the reasons for delay kept changing: - DocuSign/system-related issues impacting offer generation - Offer required regeneration due to system constraints - IT team was working on fixing the issue - Manual PDF offer option required additional approvals - Support escalation ticket was raised - Requested to check spam folder and share alternate email ID Despite these repeated updates and multiple promised timelines, no offer was ever received. --- Key Issue: There was complete dependency on a single HR SPOC throughout the process, with no alternate contact for continuity. After repeated follow-ups, I was eventually informed by another HR representative that: - The role itself was not approved and had been closed - The SPOC handling my process was no longer part of the company This information came after several weeks of being told the offer was imminent. --- Outcome: The process ended without an offer, despite reaching the final stage, completing all interview rounds, and submitting all required documents. --- Concerns: - Lack of transparency regarding approval status - Repeated timeline commitments not honored - No backup SPOC leading to communication gaps - Delayed communication about role closure - Candidate left in uncertainty despite advanced stage --- Advice to Management: - Improve transparency around role approvals before progressing candidates to offer stage - Ensure backup SPOC for continuity - Avoid giving repeated timelines unless confirmed - Communicate changes in status proactively --- Overall Experience: While the interview panel interactions and feedback were positive, the offer stage experience was unstructured and lacked clear communication. Offer Stage Reached but Role Closed After Multiple Delays and Lack of Communication Rating: 2/5

I went through an extensive interview process for an Engineering Operations Manager role starting in late December 2025. The process included four rounds of interviews: - Initial screening - Technical/functional rounds - Stakeholder discussions - Leadership round All rounds were completed successfully, and the feedback shared was very positive. I was informed that the team was happy to move forward, and compensation discussions were aligned. Between January and February 2026, there were multiple communications and follow-ups regarding feedback, alignment, and next steps. The overall feedback shared during this phase was very positive, and I was informed that the team was happy to move forward. Compensation discussions were also aligned, indicating that the process was moving toward the offer stage. Timeline & Process: - March 6, 2026: Submitted all required documents for offer processing - Initial commitment: Offer to be released by April 2, 2026 Post document submission, I was consistently informed by the HR SPOC that: - Budget was being approved - Offer was in progress and nearing release However, after April 2, the reasons for delay kept changing: - DocuSign/system-related issues impacting offer generation - Offer required regeneration due to system constraints - IT team was working on fixing the issue - Manual PDF offer option required additional approvals - Support escalation ticket was raised - Requested to check spam folder and share alternate email ID Despite these repeated updates and multiple promised timelines, no offer was ever received. Key Issue: There was complete dependency on a single HR SPOC throughout the process. No alternate contact was available. After repeated follow-ups, I was eventually informed by another HR representative that: - The role itself was not approved and had been closed - The SPOC handling my process was no longer part of the company This information came after several weeks of being told the offer was imminent. Outcome: The process ended without an offer, despite reaching the final stage and completing all requirements. Concerns: - Lack of transparency regarding approval status - Repeated timeline commitments not honored - No backup SPOC leading to communication gaps - Delayed communication about role closure - Candidate left in uncertainty despite advanced stage Advice to Management: - Improve transparency around role approvals before progressing candidates to offer stage - Ensure backup SPOC for continuity - Avoid giving repeated timelines unless confirmed - Communicate changes in status proactively Overall Experience: While the interview panel interactions were positive, the offer stage experience was highly unstructured and lacked clear communication.

Few rounds happened. No one calls you and they just interact on mails. Bad candidate experience overall. US driven only with only respect to their time. Efforts doesn't matter here

Worst response from HR team. First there ask you to share resume. And inform that your profile is shortlisted and call for interview later they won't respond atleast if you follow up for 1 years also. Had bad experience with Five9